Apprentice Business Developer

HOWDEN JOINERY LIMITED

London, NW10 6RJ

Closes in 3 days (Monday 23 September at 11:59pm)

Posted on 21 August 2024

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Contents

Summary

As an integral part of our workforce, we are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. The Apprentice Business Developer role offers a unique opportunity to receive comprehensive on-the-job training and expert support.

Annual wage
£15,000 a year

Minimum wage rates (opens in new tab)

Generous Pension Scheme Paid holiday entitlement Team incentives and outings Staff discount on Howdens products.

Training course
Customer service practitioner (level 2)
Hours
8.00am - 5.00pm or 7.30am - 4.30pm. Days to be confirmed.

40 hours a week

Possible start date

Tuesday 24 September

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Business Developer, you will play a pivotal role in building relationships with new and existing customers, using telephone sales techniques to generate business and encourage new leads.

Your key responsibilities will include:

  • Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads.
  • Focus on effective customer account management, aiming to increase the company’s customer base and develop long term collaborative relationships within the building trade.
  • Maintain up to date product and industry knowledge
  • Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers
  • Keep in touch with both depots lead banks regularly via the telephone and using our customer engagement messaging tool
  • Develop long term collaborative relationships with customers
  • Proactively gain new accounts, repeat business, and generate qualified leads for the team through outgoing sales calls
  • Process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements.

Where you’ll work

Unit 15-16, Hythe Road

Gateway Industrial Estate

Harlesden

London

NW10 6RJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2 - Intermediate Apprenticeship.
    • Training provided by our in-house Learning & Development Team
      Support from external training providers.
    • A 15-month program, including a minimum 12-month learning period and end-point assessment.
    • Apprentices without Level 1 English and maths qualifications will be supported in achieving this level before undertaking the Level 2.
    • English and maths test for the end-point assessment and apprenticeship completion.

    More training information

    • Customer service Practitioner Level 2
    • Work Based Training
    • End Point Assessment
    • Functional Skills Training (if necessary).

    Requirements

    Essential qualifications

    Other in:

    • Personal and professional development (grade .)

    Desirable qualifications

    GCSE in:

    • Mathematics & English (grade 9-4 (A*-C))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Customer care skills
    • Strong Relationship Builder
    • Target Driven
    • Planning

    Other requirements

    Why work for us? Howdens Joinery, a trade only business with over 780 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment by Her Majesty the Queen 2015 for our quality and excellence.

    About this company

    At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for in recognition of excellence in the workplace. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.

    http://www.howdens.com (opens in new tab)

    After this apprenticeship

    At Howdens, there are great opportunities for the right candidate to progress into one of many key depot roles including sales and management.

    Ask a question

    The contact for this apprenticeship is:

    INTEC BUSINESS COLLEGES LIMITED

    Linsay Narborough

    Linsay.Narborough@intecbusinesscolleges.co.uk

    01788514276

    The reference code for this apprenticeship is VAC1000272576.

    Apply now

    Closes in 3 days (Monday 23 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.