Sales Assistant Apprentice

SARTO MENS AND LADIES WEAR LIMITED

STRATFORD UPON AVON, CV37 6AB

Closes in 9 days (Wednesday 25 September at 11:59pm)

Posted on 23 August 2024

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Summary

Do you love clothes & fashion? Do you take pride in appearance & style? Can you talk to people in person & on the telephone? Do you have a happy, friendly and helpful nature? Do you like working within a small team? Do you have good attention to detail, keep things organised, clean & tidy? If you answered yes, this role could be for you!

Annual wage
£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

Commission on sales, reviewed during the course with increases on good performance.

Training course
Customer service practitioner (level 2)
Hours
Shop hours are Monday - Saturday: 9.30am - 5.30pm. Sunday/Bank Holidays: 11.00am - 4.00pm. Working days: 5 days per week. You will be required to work weekends. Exact shifts to be confirmed.

37 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 2 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Morning duties will involve opening the shop and removing the security measures needed for night-time closure
  • Cleaning duties are performed daily to ensure the shop is looking pristine, which stops clothing getting marked or dirty
  • Stock checking, organising, tidying and refilling is a continual job throughout the day, both on the shop floor and stock rooms
  • Organise alterations to go to the seamstress and contact customers when they are bought back

All these duties are done around the customers coming into the shop
customers always take priority over any other duties.

Where you’ll work

7 OLD RED LION COURT

BRIDGE STREET

STRATFORD UPON AVON

CV37 6AB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    ·       Customer service practitioner Level 2 apprenticeship standard

    ·        Online learning to support self-directed study

    ·        Functional skills in English and maths level 1 (if applicable)

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Initiative
    • Hard working
    • Quick to learn

    About this company

    Sarto Menswear is an independently owned designer menswear business. Trading in Stratford since 1997, we regard ourselves as one of the best retailers in the West Midlands offering a fantastic range of garments from some of the worlds most famous and prestigious brands. Within a relaxed environment, our polite and friendly staff are on hand to offer service to the highest professional standard. This has created a large loyal local customer base as well as many visitors to our town.

    http://sartomenswear.com (opens in new tab)

    After this apprenticeship

    Upon successful completion of the apprentice, you may be offered a full time role within the organisation.

    Ask a question

    The contact for this apprenticeship is:

    SOLIHULL COLLEGE AND UNIVERSITY CENTRE

    Bryan Anderson

    BryanAnderson@Stratford.ac.uk

    01789 266245

    The reference code for this apprenticeship is VAC1000272465.

    Apply now

    Closes in 9 days (Wednesday 25 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.