Property Management and Customer Service Apprenticeship

Summary

Property Management Support Administrator is responsible for property inspections; liaising with clients and Tenants and contractors regarding property maintenance, refurbishments and rent arrears.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Monday - Friday 9am - 5pm One Saturday a month 9am - 4pm You will receive a day off during the week for this.
30 hours a week
Possible start date: Saturday 1 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Support the property manager with check ins and check outs and property inspections
Customer service
Rent arrears
Property maintenance and refurbishments
Liasing with clients

Where you’ll work

1 MONTROSE HOUSE

ELD LANE

COLCHESTER

CO1 1LS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THELIGHTBULB LTD

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

You will achieve your Level 3 Customer Service Specialist Apprenticeship Standard
There are workshops that you need to attend via Zoom
You will have a mentor for one-to-one tuition
On-site training will be given to support specifics of the role

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working

Other requirements

Please consider that you will need a driving licence and car for this position.

About this company

Belvoir Colchester is a privately owned franchise business with a small team who work closely together to deliver great customer service. The business is small enough to be flexible to meet clients needs and implement changes as and when necessary. The owner takes the same approach to staff development and welfare and encourages apprentices to develop their skills within the team in areas they find most interesting as if the team enjoy their roles, the business will be better for it.

https://www.belvoir.co.uk/colchester-estate-agents/ (opens in new tab)

After this apprenticeship

There will be ongoing opportunities to progress and develop for the right candidate upon completion of their apprenticeship.

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Andrea Gregory

Andrea@thelightbulb.net

07764 969337

The reference code for this apprenticeship is VAC1000272342.

Apply now

Closes on Friday 31 January

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