IT Support Apprenticeship
THE DAVID ROSS EDUCATION TRUST
Spilsby, PE23 5EW
Closes today
Posted on 20 August 2024
Contents
Summary
As an IT Apprentice, you will be an essential part of the team, responsible for the delivery of an effective ICT support service throughout the academy to respond to identified need, ensure continuity of service and achieve planned reporting objectives and deadlines.
- Annual wage
- £17,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
37 Hours per week - Monday - Friday, TBC.
37 hours a week
- Possible start date
-
Saturday 21 September
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Carries out routine IT support tasks as set out in the maintenance plan by line manager
- Checks the service desk for tickets assigned by the system, and actively picks up others when able
- Supports the resolution of IT support issues from the service desk, ensuring the users are able to return to normal operation as rapidly as possible
- Assists in carrying out planned changes to the academy system as required
- Carries out any scheduled works (such as patches) as directed
- Carries out any routine checks and maintenance tasks on the system as directed
- Remains alert for any problem with IT security at the site, assisting with resolving any problems and investigating the cause
Where you’ll work
King Edward VI Academy, W End
Spilsby
PE23 5EW
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
- COURSE 1 - ROLE OF AN IT TECHNICIAN
- COURSE 2 - IT TROUBLESHOOTING TOOLS & TECHNIQUES
- COURSE 3 - WORKING WITH CLIENT ARCHITECTURE
- COURSE 4 - UPGRADING & MAINTAINING CLIENT ARCHITECTURE
- COURSE 5 - WORKING WITH NETWORK ARCHITECTURE
- COURSE 6 - CLOUD & VIRTUALISATION
Your training will be delivered online, every 6-8 weeks in 2 Day Blocks via a SMART classroom.
You will work towards a Level 3 Information Communication Technician qualiifcation.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
About this company
The Trust is a network of unique and diverse academies, committed to becoming one of the top-performing multi-academy trusts in the country, committed to delivering the highest educational standards alongside an unrivalled package of sporting and cultural enrichment, there is no better place to kick-start your IT career!
After this apprenticeship
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Jake Wraight
Jake.wraight@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000272277.
Apply now
Closes today
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After signing in, you’ll apply for this apprenticeship on the company's website.