Parts Advisor Apprenticeship - Volvo Waylands Reading – Find an apprenticeship

Summary

The role of a Vehicle Parts Advisor is to provide each and every one of our customers with consistently high levels of service within the Parts Department. This Apprenticeship Programme is an exciting opportunity to kick start your career with Volvo.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: A typical working week could be 40 hours, Monday - Friday 8.30am - 5.30pm. However, each of our dealers will have different requirements.
40 hours a week
Possible start date: Sunday 3 November
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Parts Advisors are also known as vehicle parts operatives. They are responsible for ordering, selling and managing stock control on a wide range of vehicle parts and accessories.

Whilst the role may vary by employed based on the specific needs to the location, the duties of a Parts Advisor Apprentice will typically include:

Building relationships with internal and external customers
Taking orders from customers in person and over the phone
Maintaining stock room
Identifying parts
Processing payments for parts sold
Working with technicians to ensure they have the correct parts to complete their work

Where you’ll work

Imperial Way

Reading

RG2 0BF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CALEX UK LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

The Programme typically lasts between 12 and 24 months depending on the career path chosen and you'll achieve a nationally recognised qualification.

We will support you to gain your Functional Skills, if you require them in maths and English. All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Daventry. Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules.

Your development is supported through your Volvo Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding Dealer Network to progress and move into new roles once you’re qualified.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Patience

About this company

Waylands are an independent family owned car dealer. Our company value “our people are at the heart of our success” was demonstrated recently when we won the AM Dealer Group of the Year award for the fifth year running. In a recent staff survey, 98% of our team would recommend working at Waylands to friends and family. Our commitment to providing the highest quality service and the confidence and pride we have in our company are the reasons for our glowing reputation which we have earned through many years of hard work. We like to grow our own talent. We love promoting people and offer a range of development and training. We recruit talent over experience. We are committed to building a diverse workforce. We hire great people from a wide variety of backgrounds, because diverse views and ideas makes our company stronger.

https://www.waylands.co.uk/about-us/ (opens in new tab)

After this apprenticeship

There are lots of opportunities within our expanding retailer network to progress and move into new roles once you’ve successfully completed the programme.

Ask a question

The contact for this apprenticeship is:

CALEX UK LTD

The reference code for this apprenticeship is VAC1000272222.

Apply now

Closes in 27 days (Sunday 20 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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Parts Advisor Apprenticeship - Volvo Waylands Reading

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