Business Administration Apprentice

Summary

This is an exciting apprenticeship opportunity for an enthusiastic person to provide effective and quality driven administrative support across the organisation. Supporting the Office Manager you will be involved in a variety of duties including the answering of calls, processing documents, liaising with external contractors and clients alike.

Annual wage: £14,625 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 8.30am - 5.00pm
37 hours a week
Possible start date: Wednesday 16 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties include but are not limited to:

• Answering and actioning inbound phone calls
• Provide administrative support to the marketing team and the wider organisation if required
• Accurately input and retrieve data as required
• Gather documents using relevant IT systems
• Create and maintain project files
• Develop, update and maintain quality schedules
• Deal with enquiries and respond to queries either by email or telephone
• Undertake photocopying, printing, scanning, and filing
• Participate in team meetings

Where you’ll work

Wyvern Court (Marpal House)

Stanier Way, Wyvern Business Park, Chaddesden

Derby

DE21 6BF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHESTERFIELD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Business Administration Level 3, with support from your employer and the Chesterfield College Group.

Requirements

Essential qualifications

GCSE in:

English (grade 5/C+ or above)
Maths (grade 5/C+ or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Creative
Enthusiastic
Eager to learn

About this company

Our mission: Our mission is to become the UK’s leading Construction Health and Safety Consultancy by providing effective advice, support and commitment on all health and safety matters in order to create a healthy and safe working environment. We aim in all things to be attentive to your needs and the requirements of your business. We work with clients of all sizes to ensure health and safety compliance and in an effort to raise standards. Our customer service commitments: We are committed to the highest standards of customer service and thus offer all our customers the following service pledges: 1) To provide a friendly, competent service 2) To provide professional sound advice 3) To be reliable and trustworthy 4) To apply practicality and common sense to all our solutions 5) To provide value for money and always go the extra mile

https://www.marpal.co.uk/ (opens in new tab)

Company benefits

22 days paid annual leave excluding an additional 3 directed days for the Christmas period and bank holidays

After this apprenticeship

This is a long term employment opportunity

Ask a question

The contact for this apprenticeship is:

CHESTERFIELD COLLEGE

Alyce Hunt

hunta@chesterfield.ac.uk

07956914838

The reference code for this apprenticeship is VAC1000272176.

Apply now

Closes in 27 days (Sunday 13 October at 11:59pm)

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