IT Helpdesk Apprentice

APOLLO TECHNOLOGY SOLUTIONS LTD

Bath, BA3 3FX

Closes in 4 days (Friday 27 September)

Posted on 19 August 2024

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Summary

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Cloud Network Specialist - Level 3 Apprenticeship. Duties may include answering phone calls and emails relating to support queries

Annual wage
£18,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 8.30am - 5.00pm.

37 hours a week

Possible start date

Monday 7 October

Duration

1 Year 4 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main role / Responsibilities [will include but not be limited to]: 

  • The apprentice will need to drive to Customer site visits for IT set up and maintenance tasks – a company car will be provided 
  • Work through tickets that have been assigned and support the IT support team with queries 
  • Updating internal systems - Accurate updates on tickets and other systems to help you and others in the workplace 
  • Own calendar - Check calendar in plenty of time to know what the following week has in store 
  • Time keeping - Arrive at the office or customer site in plenty of time to start work promptly, if booked on remote work be ready to start on time. - You need the ability to manage your own time in accordance with the work set 

Where you’ll work

1 -2 Ludlow Court

Frome Road

Radstock

Bath

BA3 3FX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    Why choose our Cloud Network Specialist apprenticeship? 

    QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. 

    A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services. 

    QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to: 

    • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
    • Learn about core networking principles, including network addressing, cloud, virtualisation and security
    • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
    • Train with QA - the largest and leading provider for both Microsoft and AWS training
    • Learn technical content that aligns to, and is relevant to, employers and the market
    • Learn about DevOps methodologies and the fundamentals of databases and data migration

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • 3 of any subject (grade 4+ (A* - C))
    • Maths & English (grade 3+ (D or above))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Team working
    • Creative
    • Good telephone manner

    About this company

    Apollo Technology is a privately owned company established in January 2010.   We are based in Radstock, near Bath where we have brand new bespoke offices and workshop. We provide IT solutions to schools and education centres, as well as businesses usually within a 40-mile radius of Radstock.

    After this apprenticeship

    The apprentice will be considered as a real team member and they will be able to make a real impact in the company growth in terms of IT. After successful completion of the apprenticeship, the apprentice will be offered a permanent position - if we are the right fit for each other. 

    Benefits / Company perks:

    • Our office is part of a modern development in Radstock with pleasant outlook onto pedestrian area with maintained planting.  
    • Outside seating provides a nice area to relax during breaks.
    • There is free parking just a few minutes walk and local shops and food outlets. We also have access to a secure bicycle store.
    • We do have full kitchen facilities and also a full size pool table which is used daily.
    • We offer a company pension and holiday entitlement increases with length of service.

    Ask a question

    The contact for this apprenticeship is:

    QA LIMITED

    The reference code for this apprenticeship is VAC1000272104.

    Apply now

    Closes in 4 days (Friday 27 September)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.