Receptionist Administrator Apprentice

Summary

A varied role within a small solicitors firm in the Didsbury area of Manchester. Excellent progression and development opportunities are available. Administration and Customer Service duties whilst supporting the Solicitors with clients' needs. A very busy role with a lot of variety.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 9.00am - 5.00pm with 1 hour for lunch.
35 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 9 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Meet and greet clients in reception
Answer all inbound telephone calls and either transfer or take messages
Book appointments for the Wills and Probate team
Accompany Wills and Probate Solicitors on home visits (when needed and age dependant)
Make outbound telephone calls to assist with chasing of documents
Deal with internal emails
Preparation of Echits
Dealing with incoming and outgoing post this includes scanning all post on to the electronic case management system
Keep franking machine in credit
Occasionally take post to local post office (if own transport is available)
Access Wills, Title Deeds and Powers of Attorney database
Closing and Archiving files
Copying Identification documents
Photocopying, scanning, and storing documents on the electronic case management system (Quill)
Deal with incoming and outgoing faxes
Monitor stationery
Always keep reception tidy
Deal with Photocopier/IT engineers
Assist with the preparation of Health & Welfare, Property & financial affairs and Lasting Powers of Attorney
Open files on the electronic management system (Quill) Make up the files for new matters

Where you’ll work

512 KINGSWAY

MANCHESTER

M19 1WW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will take place in the place of work with Assessor visits very 4 to 6 weeks

More training information

Business Administrator Level 3 standard
End-Point Assessment

Requirements

Essential qualifications

GCSE in:

English (grade A* - C / 9 - 4)
Maths (grade A* - C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Administrative skills
Good Literacy & Numeracy
Excellent communication skills
Excellent interpersonal skills
Self motivated
Confidentiality is essential
Good attention to detail
Must be punctual & reliable
Ability plan/organise workload
Able to work on own initiative

About this company

Hargreaves Gilman Solicitors have been established for 20 years and are Qualified, Professionally Regulated and Fully Insured. They have a physical high street presence with a longstanding tradition of supporting their local community. They provide services such as conveyancing, wills, probate and power of attorney

https://hargreavesgilman.com (opens in new tab)

After this apprenticeship

To become fully competent in this role, recieve on the job training to progress to audio typist and then to Legal secretary

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey North

tracey.north@intecbusinesscolleges.co.uk

07580 997408

The reference code for this apprenticeship is VAC1000272044.

Apply now

Closes in 14 days (Monday 30 September at 11:59pm)

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