Travel Consultant Apprentice

TRAVEL CLUB ELITE LTD

BIRMINGHAM, B1 1SB

Closes in 7 days (Friday 27 September at 11:59pm)

Posted on 15 August 2024

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Summary

Travel consultants play a crucial role in providing travel related services and holiday packages to our customers.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Over 21 - £22,308

Training course
Travel consultant (level 3)
Hours
Monday to Friday, 9.00am to 5.30pm.

37 hours a week

Possible start date

Monday 30 September

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Arranging Tours & Holidays:

  • You’ll be responsible for organising holidays, tours and cruises. This involves planning itineraries, booking flights, accommodation and other travel-related services.
  • You’ll work closely with clients to understand their preferences, needs, and budget constraints.

Promoting Tours and Packages:

  • Travel agents act as salespeople for the resorts, travel groups, cruise lines, and other travel providers. Your job is to promote various tour packages and holiday options.
  • Effective communication and persuasion skills are essential here – you want to make those dream holidays irresistible!

File Management:

  • Keeping accurate records is crucial. You’ll update databases with clients’ personal details, invoices / confirmations and travel preferences.
  • Attention to detail matters because nobody wants to end up in the wrong hotel room!

Invoicing and Payments:

  • You’ll handle invoicing for due payments, ensuring that clients settle their bills promptly.
  • Taking payments and managing financial transactions is a very important part of the job.

Conflict Resolution:

  • Sometimes, issues arise. You’ll liaise with colleagues, management and the customer to resolve and address issues, and keep clients happy.
  • Think of yourself as a travel troubleshooter!

Selling Ancillary products:

  • Offering and processing all of the holiday extras that are finishing touches for a perfect trip, overnight airport hotels, airport parking, private lounges, Fast track security, etc.

Additionally, you’ll need to:

  • Maintain strong client relationships for future business.
  • Proactively contact previous clients for repeat business
  • Attend industry – related events outside standard office hours, for training to improve product knowledge.

Remember, being a travel agents isn’t just about booking flights; its about creating unforgettable experiences for your clients. So, pack your enthusiasm, grab your metaphorical passport, and let’s explore the world together!

Where you’ll work

CLARKS COURTYARD

145 GRANVILLE STREET

BIRMINGHAM

B1 1SB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

P.T.P. TRAINING LIMITED

Your training course

Travel consultant (level 3)

Equal to A level

Course contents
  • Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
  • Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
  • Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
  • Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
  • Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
  • Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
  • Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
  • Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
  • Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
  • Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
  • Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
  • Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
  • Sustainability: Adapt working practices to minimise the negative effect on the environment

    • Your training plan

    • Training schedule has yet to be agreed. Details will be made available at a later date.

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 5)
    • Maths (grade 5)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative
    • Patience

    About this company

    Travel Club Elite is a Premium and Luxury Holiday travel agent. Top travel agent for Club Med, Neilson, Mark Warner, Inghams, Cox and Kings, Wendy Wu, Hurtigruten, SilverSea Cruises & More. Rated 5 star on Trust Pilot ABTA members for 39 Years.

    http://travelclubelite.com (opens in new tab)

    After this apprenticeship

    • There may be a full time position available for the right candidate

    Ask a question

    The contact for this apprenticeship is:

    P.T.P. TRAINING LIMITED

    PTP Recruits

    ptprecruits@ptp-training.co.uk

    The reference code for this apprenticeship is VAC1000271602.

    Apply now

    Closes in 7 days (Friday 27 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.