Business Admin Apprenticeship

Summary

As a business admin apprentice at Language Empire, you will be working alongside a friendly and diverse team. You will contribute to the success of our company and help to maintain our reputation as a reliable provider of language services. We will support you to complete your apprenticeship and there will be progression for the right candidate.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday Between the hours of: 8am and 6pm 35 hour working week
35 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities

Handling customer enquiries and providing advice and guidance on the types of interpreting services we offer
Building strong and lasting relationships with our clients by providing excellent customer service through phone, email, and online platforms
Managing the booking process of our interpreting services and ensuring that all details are accurate and up to date
Communicating effectively with all key stakeholders both internally and externally
Keeping the database and customer records updated, maintaining accurate and up-to-date information on all clients and bookings
Liaising with interpreters, clients, and internal teams to resolve issues or queries that arise during the booking process
Providing support to other teams as and when required to ensure that we deliver an outstanding service to our clients
Working with potential new clients to deliver high quality service and retain them for their future needs
Connecting calls between interpreters and customers providing an effective and efficient service
Willingness to provide cover for other departments when required

Where you’ll work

EMPIRE HOUSE

COLLEGE ROAD

ROCHDALE

OL12 6AE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HOPWOOD HALL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

There is no need for a day at college, all training will take place in the workplace, and a tutor will come out to you to do your learning

More training information

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4/C or above)
Maths (grade Grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Candidates should have a strong knowledge of MS office, including outlook, word, PowerPoint and excel

About this company

Language Empire offers highly skilled and qualified interpreters to public sector organisations throughout the UK, in over 500 languages. Our services include face to face interpreting, non-spoken interpreting, simultaneous and conference interpreting services, BSL interpreting (British Sign Language), and translation services.

https://language-empire.co.uk/ (opens in new tab)

Company benefits

Office perks: •Free tea and coffee •Onsite parking for your convenience •Fresh fruit delivered weekly •‘Dress Down’ Fridays •Quarterly team outings/activities

After this apprenticeship

We will support you to complete your apprenticeship programme and there will be progression for the right candidate

Ask a question

The contact for this apprenticeship is: