Business Administration Apprentice

Summary

As a busy & vibrant firm, we are looking for an apprentice to join the team with a focus on Business Development. This role includes the management of incoming orders, dealing with enquiries, communicating with clients & potential customers. Our Business Admin Apprentice position requires a confident telephone manner and excellent computer skills.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Year 1 - Monday - Friday, 9.00am - 5.00pm. Year 2 - Monday - Friday, 8.00am - 5.00pm.
35 hours a week
Possible start date: Monday 30 September
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Business Development Administrator will involve building long term relationships with new and existing customers and colleagues and will be involved in the following workplace duties:

Use Microsoft Office packages and our bespoke customer relationship management database
Build and maintain strong customer relationships
To regularly monitor email inboxes and act accordingly
Processing enquiries via telephone and email
Identifying customers’ needs and offering solutions to their problems
Assist in the production and issue quotations in a timely manner.
Follow up quotations to receive feedback
Assist in the production and issue contracts
Follow up existing customer enquiries
Responding to tender opportunities
Process customer orders accurately and efficiently
Maintain accurate and up-to-date records of customer projects and orders
Update internal reports for the management team
Helping the team reach their goals and targets
Working alongside other departments where required
Assisting in the management of the company’s social media accounts
Develop a strong knowledge of the company’s products and services
Identify existing administrative methods and suggest improved methodology and implement when agreeable

Where you’ll work

NULL KELLAW ROAD

DARLINGTON

COUNTY DURHAM

DL1 4YA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST DURHAM COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship Standard
Maths and English Functional Skills if required - if not required, Maths and English upskill will still be provided but you do not need to sit an exam
Preparation for End Point Assessment
Training schedule has yet to be agreed. Details will be made available at a later date

Requirements

Essential qualifications

GCSE or equivalent in:

5 GCSE's including English and Maths (grade 4 / C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills

Other requirements

Previous apprentices for Stone Technical still work for the company and have promoted into management roles. There is definitely long term career opportunities within the business for the right candidate.

About this company

Stone Technical Services are specialist providers of project solutions in the heritage, restoration and conservation sectors.

http://www.stonetechnicalgroup.co.uk (opens in new tab)

After this apprenticeship

An opportunity for a full-time position at the end of the apprenticeship

Ask a question

The contact for this apprenticeship is:

EAST DURHAM COLLEGE

Emma Norbury

emma.norbury@eastdurham.ac.uk

0191 5185587

The reference code for this apprenticeship is VAC1000271464.

Apply now

Closes in 4 days (Monday 23 September at 11:59pm)

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