IT Support Apprentice
MIE SOLUTIONS UK LTD
MOONS MOAT NORTH INDUSTRIAL ES, B98 9PA
Closes in 18 days (Friday 4 October at 11:59pm)
Posted on 14 August 2024
Contents
Summary
Do you have a keen interest in IT and software? Then this might just be the perfect position for you to kickstart your career. We are looking for a technically savvy and resourceful apprentice to join the innovative and exciting world of software tech support, working within a great team, within their lovely office environment.
- Annual wage
- £12,480 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday
9am - 5pm
Breaks TBC
37 hours a week
- Possible start date
-
Monday 7 October
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
You will work alongside many software providers and these partnerships help enhance the solutions they provide, ranging from 3D modelling software to CRM and CAD CAM to packages.
Job Role:
- We are looking to recruit an IT Software Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn
As an apprentice, your main roles and responsibilities will include:
- Providing software support for ERP (Enterprise Resource Planning)
- Providing support with software installations
- Troubleshoot issues
Where you’ll work
UNIT 9
MOONS PARK
BURNT MEADOW ROAD
MOONS MOAT NORTH INDUSTRIAL ES
B98 9PA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
VELOCITY 1ST LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:
- Install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras
- Address IT issues by prioritising in response to customer service level agreements
- Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
- Support the rollout of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Requirements
Essential qualifications
GCSE or equivalent in:
- 5 GCSE's including English & Maths (grade A*-C/9-4 or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
One of the country’s leading providers of ERP (Enterprise Resource Planning) production control software for the entire manufacturing sector. With over 25 years’ experience and worldwide presence, they have developed capacity planning software made by manufacturing professionals for manufacturing professionals, across all types of manufacturing industries. They work alongside many software providers and these partnerships help enhance the solutions they provide, ranging from 3D modelling software to CRM and CAD CAM to packages.
After this apprenticeship
The role offers long-term security and the opportunity to progress into a permanent position.
The company requires a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology.
The company is looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Ask a question
The contact for this apprenticeship is:
VELOCITY 1ST LIMITED
Tom Crossland
thomas.crossland@velocity-academy.co.uk
07887340679
The reference code for this apprenticeship is VAC1000271300.
Apply now
Closes in 18 days (Friday 4 October at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.