Logistics and Customer Service Apprentice

J T FEW PLANT HIRE LTD

IPSWICH, IP6 0LX

Closes in 11 days (Friday 27 September at 11:59pm)

Posted on 13 August 2024

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Summary

The apprenticeship will cover transport logistics and customer service including the office administration as and when required. The company is committed to help the growth of an apprentice within the workforce, ensuring they will be knowledgeable of transportation logistics and customer service. We encourage new ideas to enhance the workplace.

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

National Minimum wage if over the age of 21.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am - 5.00pm.

35 hours a week

Possible start date

Monday 30 September

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Answering telephone in transportation department. 
  • Booking in transportation jobs on Aggsmart booking system
  • Dealing with customer queries and ensuring all queries/questions are answered in a timely manner
  • Updating the Health and Safety workplace spreadsheet
  • Helping the Director and Sales and Logistics Manager with Adhoc duties. 
  • Assist in the main office and the accounts office doing adhoc duties. 

Where you’ll work

MALTING FARM

STOWMARKET ROAD

GREAT BLAKENHAM

IPSWICH

IP6 0LX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

W S TRAINING LTD.

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • The training willl be within the customer service sector
    • Training will be completed at workplace location
    • Training will be delivered face-to-face and on MS Teams

    More training information

    • WS Training are providing the Customer Service Level 2 apprenticeship qualification.
    • Functional Skills provided, if required.

    Requirements

    Desirable qualifications

    GCSE in:

    • English and Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Logical
    • Team working
    • Initiative
    • Patience

    About this company

    J.T.Few is the building and construction industry’s preferred partner for Plant Hire, Recycled Aggregates and Recycled Materials throughout East Anglia. Providing an efficient, reliable, and unparalleled service to building and construction companies on projects of all sizes. Our knowledge and industry experience, coupled with qualified staff and operators enable us to provide the very best service for Materials and Aggregates throughout the East Anglia region.

    https://jtfew.co.uk/ (opens in new tab)

    After this apprenticeship

    • Potential for a permanent position with the company.

    Ask a question

    The contact for this apprenticeship is:

    W S TRAINING LTD.

    The Apprenticeship Team

    apprenticeships@wstraining.co.uk

    01284 788005

    The reference code for this apprenticeship is VAC1000271092.

    Apply now

    Closes in 11 days (Friday 27 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.