Business Administration Apprentice - Customer Care – Find an apprenticeship

Summary

An office administrator has a real responsibility, working on their own initiative to support and engage with different parts of the organisation and interact with internal or external customers. Your role contributes to the efficiency of the organisation, supporting particular areas, working across teams and resolving issues.

Annual wage: £18,500 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday, 08.00 to 16.30, with one hour for lunch. Friday, 08.00 to 16.00, with one hour for lunch.
37 hours a week
Possible start date: Friday 1 November
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Undertake a Level 3 Business Administrator apprenticeship, completing set modules on time and attending college as necessary.
Work shadow a colleague and develop an understanding of office procedures through on the job training.
Use of Microsoft applications such as Outlook, Word, and Excel.
Learn Crown administrative procedures, and how to use in house software.
Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.
Manage a busy telephone and email service used to log breakdowns from our vast client base across the UK.
Provide administrative support to the UK Fleet of Fork Lift Engineers, planning and dispatching engineers where required Receive service repair and maintenance requests from customer and enter into in-house software.
Processing completed work orders and team timecards.
Review and resolve any invoice queries in line with company’s 5-day handling time.

Where you’ll work

163 Walsall Road

Perry Barr

Birmingham

B42 1TX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BIRMINGHAM METROPOLITAN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Undertake a Level 3 Business Administrator apprenticeship, completing set modules on time and attending college as necessary.
Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative

Other requirements

In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to: • Company pension plan. • 25 days annual leave plus bank holidays. • Excellent discount scheme with access to the best perks from some of the UK’s biggest brands. • Employee assistance programme.

About this company

Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks. Our brand promise is: “Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.” Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make. Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.

http://www.crown.com (opens in new tab)

After this apprenticeship

At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

Ask a question

The contact for this apprenticeship is:

CROWN LIFT TRUCKS LIMITED

Sam Ivey

sam.ivey@crown.com

07721598457

The reference code for this apprenticeship is VAC1000270961.

Apply now

Closes in 4 days (Friday 20 September at 11:59pm)

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Business Administration Apprentice - Customer Care

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