ICT Support Apprentice

ST. JOSEPH'S COLLEGE READING TRUST

Reading, RG1 5JT

Closes in 10 days (Thursday 3 October)

Posted on 13 August 2024

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Summary

We are seeking an enthusiastic IT L3 Apprentice to join our dynamic team in collaboration with QA, our apprenticeship training provider. This role is perfect for someone eager to kick-start their career in IT, providing first-line support and assisting with maintenance and development projects.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

£12,480 - £15,000 per annum.

Training course
Information communications technician (level 3)
Hours
All details will be confirmed upon interview.

37 hours a week

Possible start date

Monday 7 October

Duration

1 Year 4 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities:

  • Support the IT team in all aspects of IT and communications.
  • Troubleshoot hardware and software issues for end users.
  • Communicate issue resolutions promptly using our ticket system.
  • Install and configure software and hardware as required.
  • Advise staff on the use of applications and systems.
  • Deliver excellent customer service to our end users.
  • Assist in managing servers and the MIS system.

Where you’ll work

64 Upper Redlands Road

Reading

RG1 5JT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    Why choose our Azure Cloud Support Specialist apprenticeship? 

    The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

    This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

    QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

    • Learn on-premise and cloud-enabled technologies and services
    • Learn technical content that aligns to and is relevant to employers and the market
    • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
    • Get an introduction to Windows, Linux and PowerShell

    Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

    Requirements

    Essential qualifications

    GCSE in:

    • any subject --- x3 (grade 4+ (A-C))
    • English (grade 3+ (D or above))
    • Maths (grade 3+ (D or above))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Problem solving skills
    • Logical
    • Team working
    • Non judgemental
    • Strong timekeeping skills

    About this company

    St Joseph’s College is a nurturing environment where academic and social skills flourish. We are dedicated to providing first-class IT support across all aspects of the College. Our IT Department is at the heart of this mission, ensuring seamless technical operations and support for our staff and students.

    After this apprenticeship

    90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 
    Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

    Conditions of Service:

    • Full-time position, 37.5 hours per week, including a 30-minute lunch break.
    • 20% of your time allocated for training.
    • 5.6 weeks of holiday per annum, including public and bank holidays.

    Benefits:

    • Cycle to work scheme.
    • Complimentary drinks and snacks.
    • Duty meals from the Dining Hall.
    • Onsite car parking.
    • Healthcare, counselling and legal helpline.
    • Access to the school swimming pool during designated staff sessions.

    Ask a question

    The contact for this apprenticeship is:

    QA LIMITED

    The reference code for this apprenticeship is VAC1000270909.

    Apply now

    Closes in 10 days (Thursday 3 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.