ICT Support Apprentice (36017)

STEEL SOFTWARE SOLUTIONS LTD

OLDHAM, OL9 7PH

Closes in 7 days (Friday 27 September)

Posted on 13 August 2024

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Summary

A fantastic opportunity is available at Steel Software Solutions Ltd who are looking for an Apprentice Infrastructure Technician. You will be handling support issues through their full lifecycle in a structured and methodical manner.

Annual wage
£12,979.20 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Mon – Thurs 8am-5pm, Fri 8am-4pm

39 hours a week

Possible start date

Friday 4 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

A normal day would include:

• Provide Technical Support for all our customers’ IT Systems
• Provide support on our bespoke ERP software packages
• Monitoring and troubleshooting of Daily Server Backups and housekeeping checks
• Configuration and Maintenance of the Server, Storage and Networking Infrastructure
• Work with 3rd party suppliers and Support Teams to resolve escalated incidents related to the IT estate
• Create and maintain Technical Documentation

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

Where you’ll work

PROFILES POINT

DRURY LANE

CHADDERTON

OLDHAM

OL9 7PH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE GROWTH COMPANY LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • IT (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Problem solving skills
    • Bright
    • Friendly
    • Reliable
    • Motivated
    • Hardworking

    About this company

    Steel Software Solutions was incorporated in August 2000, to deliver IT software development and specialist technical assistance to the steel industry. Our passion for excellence, industry knowledge as well as commitment to ongoing development, ensured a successful and confident venture. Our success attracted the attention of the P.P. Group of Companies who were keen to collaborate with the right partners in order to develop software ideas and concepts. The group were eager to fully utilise the latest technology and have a completely autonomated business. Due to our extensive experience, Steel Software Solutions were ideally placed to step into this role. Profile Logic - an industry leading ERP system - ensued from the partnership. Senior management were now able to take full control of all processes, from quotations right through to invoicing. The sheer scale of the benefits and creativity this alliance brought to both businesses was unanticipated; together we had not only created a software system that was going to provide a competitive advantage, but it was readily apparent that the resultant synergy could only bode well and be advantageous for the future. The relationship continued to flourish by way of ongoing development and improvements to the software; the P.P. Group realised that they were now at a standard which placed them amongst the best in the industry. The partnership with Steel Software Solutions had not only progressively increased profitability and efficiency, but had also contributed to the rising positive brand awareness of the Group as a whole. Steel Software Solutions had also gained high credibility and we started to branch out and specialise in other industry sectors offering our IT services.

    After this apprenticeship

    Possible progression within the company and progression onto the next level apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    THE GROWTH COMPANY LIMITED

    The reference code for this apprenticeship is VAC1000270890.

    Apply now

    Closes in 7 days (Friday 27 September)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.