Client Solutions Support Apprenticeship

Summary

Ideal if you enjoy connecting with people and delivering exceptional customer service. An excellent opportunity to develop existing skills and build new ones in the area of people and business development. Learn from an experienced business development expert who will invest time in providing you with the skills & confidence to grow in the role.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 08:30am to 4:30pm. Occasion overnight stays for events. All travel arranged and time off in lieu provided.
38 hours a week
Possible start date: Friday 4 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General Administration

Learning how to use the Emergenetics+ website and troubleshoot participant / client issues
Managing administration of 4 Certification Programmes each year (min)
Registration forms administration
Venue logistics – booking and liaising
Participant diary management and issuing joining instructions
Certification LMS management (producer training provided)
Ordering manuals / shipping post certification resources
Record management
Database Administration - assist in maintaining the internal Customer Relationship Management (CRM) system, to keep client details, records and programme information up to date
Lead Follow Up
First response for Emergenetics Website incoming lead
Recording and task management of leads
Post conference lead follow up and management
Associate / Relationship Management
Supporting Emergenetics Associates with day to day enquiries around using the Emergenetics Portal
Communicating through the Associate portal – Forj
Keeping Associate Data up to date on CRM / Forj
Events
Attending Conferences and answering questions regarding Emergenetics
Attending annual Associates Day
Participating in quarterly Associates Webinars
Programme Management Support
Delegate list management
Monitoring profile / eLearning completions
Managing any additional administration to ensure smooth running of programmes delivered

Where you’ll work

St. Johns Innovation Centre

St Johns innvocation Park

Cowley Road

Chesterton, Cambridge

CB4 0WS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CAMBRIDGE REGIONAL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be provided at work and also via Cambridge Regional College
Business administrator level 3

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade 9, 8, 7, 6 or 5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

We are a lively team who work hard and like to laugh a lot too. This role would best suit individuals who are expressive and flexible.

About this company

At First Ascent, we work in close partnership with clients to provide uniquely designed solutions that tackle individual, team and organisational challenges. We listen, question and challenge you, then we engage and develop your people to deliver a guaranteed return on investment for your organisation. Driving performance and achieving measurable results is always our number one priority. We focus on equipping your people to practically apply their learning back in the workplace and make long term, sustainable changes. Robust science, contemporary thinking and credible research underpin everything that we do. Whether it's delivered face-to-face or online, we use the latest brain science, psychology, social analytics and learning practices to ensure every programme is engaging and highly effective.

https://www.firstascentgroup.com/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

We hope there will be a role for you within First Ascent but if not then you will be well trained in business development and business administration.

Ask a question

The contact for this apprenticeship is:

First Ascent Group

Simone Robinson

simone.robinson@firstascentgroup.com

07939104500

The reference code for this apprenticeship is VAC1000270887.

Apply now

Closes tomorrow (Friday 20 September at 11:59pm)

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