Customer Service Apprentice

CLARKSON HIRST SOLICITORS LIMITED

LANCASTER, LA1 1ET

Closes in 10 days (Monday 30 September)

Posted on 12 August 2024

Print

Contents

Summary

We are looking for a smart, reliable applicant who is looking to gain office experience in the city centre. The post is full time and you will be supported by a fantastic admin team. A great opportunity for someone who is confident, has a solid work ethic and willingness to learn.

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday (shifts to be disclosed)

35 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Greeting clients in reception
  • Answering the phone
  • Managing incoming calls
  • Photocopying and scanning documents
  • Preparing post for sending out
  • Making appointments for clients
  • Managing solicitors' diaries
  • Provide secretarial assistance to solicitors

Where you’ll work

73 CHURCH STREET

LANCASTER

LA1 1ET

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LANCASTER AND MORECAMBE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Level 2 Customer Service Apprenticeship Standard, which includes:

    • End-Point Assessment (EPA)
    • Functional Skills maths and English (if required)
    • Relevant training will be provided through Lancaster and Morecambe College
    • Training schedule has yet to be agreed upon, further details will be made available at a later date

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Administrative skills
    • Team working
    • Initiative

    About this company

    We are a firm of solicitors with offices in Lancaster, Kendal, Barrow-in-Furness and Blackpool. We deal with legal matters in Family, Crime, Conveyancing, Wills and Probate, Personal Injury amongst others. We have been established in Lancaster for over 35 years and we are still growing. We care about getting justice for our clients and pride ourselves on our excellent client service.

    After this apprenticeship

    Progress through apprenticeships all the way up to a solicitor if you desire or follow an administration route and learn to become the office manager! It is up to you!

    Ask a question

    The contact for this apprenticeship is:

    LANCASTER AND MORECAMBE COLLEGE

    Charlie Helme

    c.helme@lmc.ac.uk

    01524 521483

    The reference code for this apprenticeship is VAC1000270823.

    Apply now

    Closes in 10 days (Monday 30 September)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.