Business Administrative Apprenticeship

Summary

We are looking for a dynamic, team orientated and dedicated Medical Information Assistant to provide comprehensive support in an accurate and efficient manner. At ProPharma group we are immensely proud of the career pathway and training we can offer you.

Annual wage: £15,600 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.30pm. One hour for lunch
37 hours a week
Possible start date: Monday 30 September
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties and responsibilities will include:

General administrative duties as delegated by management
Answering the main telephone line of the Company in a professional manner and transferring calls as appropriate
On an ad-hoc basis providing reception cover which includes meeting, greeting, and signing in all visitors to the ProPharma office in a friendly, courteous, and professional manner
Supporting the filing clerks, including opening the daily mail received into the company, franking, and posting the mail, filing, archiving and checking stationery stocks
Effectively perform in at least three task areas

Quality Assurance:

Maintaining a good level of quality in all aspects of the job
Complying with the procedures documented in the Company Standard Operating Procedures (SOPs) and Working Instructions (WIs)

General:

Having a solid working knowledge of, and complying with, the Standard Operating Procedures of ProPharma
Working in a professional manner at all times, with clients, customers, team members and management
Complying with the Company’s Health and Safety Policies
Ensuring the Confidentiality Statement within the Contract of Employment is always adhered to in respect of the data and property of ProPharma, its clients and employees of the business
Ensuring that any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations as described in ProPharma SOPs.
Other duties as assigned

Where you’ll work

Olliver Aske

Richmond

DL10 5HX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DARLINGTON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Apprenticeship Level 3

Qualification:

Where the business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment
Location - Olliver, Richmond DL10 5HX
Working 5 days per week including one day for study at Darlington College

Requirements

Essential qualifications

GCSE or equivalent in:

Science, Mathematics and English (grade 5GCSE's grades A* - C (9 to 4))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Work professionally
Good written communication
Good verbal communication
Accuracy
Productive
Prioritise
Manage workload
Understand and follow process
Pleasant and professional

Other requirements

Due to the location it may be beneficial if the applicant can drive.

About this company

ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group’s fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today’s dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes. Working in close partnership with our clients to improve the health and safety of patients, our global teams are committed to quality and excellence in everything we do to support clients throughout the full product lifecycle.

https://www.propharmagroup.com/ (opens in new tab)

After this apprenticeship

After successful completion of the apprenticeship, a long-term position will be considered

Ask a question

The contact for this apprenticeship is:

DARLINGTON COLLEGE

Rosanna Lee

rlee@darlington.ac.uk

The reference code for this apprenticeship is VAC1000270749.

Apply now

Closes in 6 days (Wednesday 25 September at 11:59pm)

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