Customer Advisor Apprentice

Dartford Borough Council

Kent, DA1 1DR

Closes in 9 days (Saturday 28 September)

Posted on 12 August 2024

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Contents

Summary

An exciting opportunity has arisen within Dartford Borough Council for 2 Customer Service Apprentices. This role is to provide outstanding Customer Service for the council’s internal and external customers. You will be the Councils first point of contact for face to face, telephone, and email enquiries.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 08:45 - 17:15 and Friday, 08:45 - 16:45 (1 hour lunch break unpaid an 20% Paid time during working hours to complete learning)

37 hours a week

Possible start date

Monday 30 September

Duration

1 Year 6 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Covering Reception
  • Cheque processing
  • Scanning & indexing documents
  • Dealing with telephone enquiries on the General Enquiries, Waste, and Payments lines

Where you’ll work

Civic Centre

Home Gardens

Dartford

Kent

DA1 1DR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KENT COUNTY COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2 Apprenticeship Standard

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)

    Desirable qualifications

    GCSE in:

    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Logical
    • Team working
    • Non judgemental
    • Patience
    • Empathetic

    About this company

    Dartford Borough Council comprises of the town of Dartford and eight surrounding parishes. The population of the Borough is in excess of 112,000 residents and approximately 47,471 households, which is increasing due to the new builds being built in the Borough, to which it provides services including Planning/Building Control, Parking, Council Tax and Housing Benefits, Environmental Health, Refuse/Recycling, Parks and Housing. Dartford is at the heart of one of the Government’s key growth zones within the Thames Gateway and will continue to see new homes and new jobs created in the borough over the next 25 years – an addition to the existing 112,000+ residents in the Borough. Dartford is at the heart of one of the heart of one of the Government’s key growth zones within the Thames Gateway and will continue to see more new homes and jobs created in the borough over the coming years.

    http://www.dartford.gov.uk (opens in new tab)

    After this apprenticeship

    • Potential for full time employment for the right candidate
    • There are opportunities to progress from a Level 2 to a Level 3 qualification
    • Many employers retain apprentices in full/part time positions
    • The qualifications you gain can also help you to get into higher education or other employment
    • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
    • Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

    Ask a question

    The contact for this apprenticeship is:

    KENT COUNTY COUNCIL

    Kent Training and Apprenticeships Business Support Team

    KT&A@kent.gov.uk

    08007314297

    The reference code for this apprenticeship is VAC1000270746.

    Apply now

    Closes in 9 days (Saturday 28 September)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.