First Line IT Support Apprentice
IREVOLUTION GROUP LIMITED
SUNDERLAND ENTERPRISE PARK, SR5 2TZ
Closes in 6 days (Wednesday 25 September)
Posted on 12 August 2024
Contents
Summary
We are seeking a helpdesk engineer to join our team and provide outstanding support to our colleagues in Sunderland. This is an excellent opportunity for an IT enthusiast who loves problem-solving. You will undertake any tasks as requested by Management [assist, maintain and observe].
- Annual wage
- £12,480 a year
- Training course
- Information communications technician (level 3)
- Hours
-
All details will be confirmed upon interview.
37 hours a week
- Possible start date
-
Monday 7 October
- Duration
-
1 Year 4 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Responsibilities:
- Assist in diagnosing malfunctioning systems, hardware, and software
- Setup new users on both our systems and on any hardware required for their role
- Maintain our asset register along with user profiles and system access rights
- Assist with IT issues, incidents, installations, configurations, migrations, and maintenance of system -hardware, software, and networks
- As part of the first-line support, you will be responsible for managing the team’s queue as well as your own to deliver services within the agreed SLA's
Where you’ll work
FIRST FLOOR
WATERSIDE HOUSE
WEARFIELD
SUNDERLAND ENTERPRISE PARK
SR5 2TZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
QA LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
- Train with QA – the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
Requirements
Essential qualifications
GCSE in:
- any subject --- x3 (grade 4+ (A-C))
- English (grade 3+ (D or above))
- Maths (grade 3+ (D or above))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Presentation skills
- Team working
- Non judgemental
About this company
iRevolution Group offers business services to those working within the insurance industry and beyond, including business energy procurement and outsourced HR services including assistance with recruitment.
After this apprenticeship
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Company Benefits:
- 25 days holidays (+ bank holidays)
- Company funded social events and team building
- Relaxed office dress code
- Company pension
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000270694.
Apply now
Closes in 6 days (Wednesday 25 September)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.