Business Administration Apprenticeship (36014)

Summary

Booth Air Conditioning Service Ltd are looking for an office administrator to join their growing company. The role will be to support with the day to day running of the business.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8.30am - 5pm
40 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

What will the apprentice be doing? Duties include but are not limited to:

Answering the phone and Directing Enquiries: Efficiently manage incoming calls, directing them to appropriate personnel and providing information or assistance as necessary. Provide information or assistance as needed to the customer.
Logistics Coordination: Ordering maintenance, repair, and installation parts, ensuring timely and accurate delivery to either the office or specific job sites, based on project needs. Send Job cards to the customers once the job has been completed and signed off. Organise and manage the gas bottles.
Inquiry Response and Information Collection: Act as the initial responder to inquiries received via email or phone, collecting essential information for quotation preparation.
Quotation and CRM Management: Follow up on quotations that have been sent. Update and maintain the CRM system, ensuring accurate record-keeping for reporting purposes.
Reporting: Generate comprehensive monthly management reports detailing the levels of enquiries and outcomes. Compile and update FGAS logs for all clients, addressing customer requirements promptly and efficiently. Maintaining the refrigerant transaction report.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard, which includes:

Excellent work experience
End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?

Full-time employment prospects for the right apprentice upon completion of level 3 apprenticeship.

How you will be supported?

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next?

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

•More about this vacancy and any others you are suitable for
•Any training you need to complete
•What the next steps will be

How you could get there?

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

Where you’ll work

UNIVERSAL HOUSE

BUCKLEY HILL LANE

MILNROW

ROCHDALE

OL16 4BU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE GROWTH COMPANY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business administrator Level 3

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Team working
Knowledge of Microsoft Office
Positive attitude
Approachable
Motivated
Flexible
Punctual
Willing to learn

About this company

From our headquarters in Greater Manchester, Booth Air Conditioning maintain, repair and install systems in literally thousands of locations for more than 350 organisations each year in the north of England. Our clients include schools, colleges, universities, hotels, hospitals, healthcare centres, car dealerships, retailers, professional services and manufacturing companies together with private homes of all sizes.

After this apprenticeship

Possible progression within the company and progression onto the next level apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE GROWTH COMPANY LIMITED

The reference code for this apprenticeship is VAC1000270643.

Apply now

Closes in 27 days (Friday 18 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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