Apprentice Business Administration L3

Summary

The Business Administrator Level 3 Apprenticeship position (Data and quality Lead) will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides the highest levels of quality and service to our customers.

Annual wage: £24,075 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, shifts to be confirmed - working from home.
35 hours a week
Possible start date: Thursday 10 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role is responsible for identifying and taking the lead on analysing data and quality checking programmes while completing administration works, which in-turn focus on continually improving our services.

The Data and Quality Lead will be especially focused on reviewing and analysing data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust and provide a clear understanding of the information and consistency in interpretation.

Key Responsibilities:

Review, analyse and compile a series of weekly and monthly reports for all service lines identifying performance trends across the network for ‘Heads of’ and Senior Management
Acting as the centralised point of contact for all teams (within the Trust and the network) wanting to obtain and use formal customer feedback

Where you’ll work

NCS

Gateshead

NE11 0JQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SCL EDUCATION & TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The candidate will complete a Business Administrator Level 3 Apprenticeship Standard, including Functional Skills in English and maths if required

They will get full training from the employer - Training schedule has yet to be agreed. Details will be made available at a later date.
They will also be mentored and supported by SCL Professional

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths (grade 4/5)
English (grade 4/5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Presentation skills
Attention to detail
Organisation skills
Number skills

Other requirements

This role is remote.

About this company

The National Citizen Service Trust is a not-for-profit organisation , NCS is constantly working to make sure they deliver the most impactful experiences they can to as many young people as possible.

After this apprenticeship

The apprentice can progress to a team leader role once they have completed the Business Administrator Level 3

Ask a question

The contact for this apprenticeship is: