IT Technician Apprentice (Pentre Tech)

Summary

Firebrand Training have an exciting new opportunity for an IT Technician Apprentice with Pentre Tech an IT Support service company based in Ellesmere Port. Duties include provide first-line technical support to our clients, solving their hardware and software issues via phone, email, and on-site visits plus more.

Annual wage

£15,000 a year

Minimum wage rates (opens in new tab)

£15,000 - £18,000 per annum

Training course

Information communications technician (level 3)

Hours

Monday to Friday, Shifts to be confirmed.

37 hours a week

Possible start date

Monday 7 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Pentre Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Your duties and responsibilities in this role will consist of:

Helping Clients: Provide first-line technical support to our clients, solving their hardware and software issues via phone, email, and on-site visits
Keeping Systems Running: Assist in maintaining, monitoring, and updating IT systems to ensure they're running smoothly and securely
Setting Up Tech: Help with the installation and configuration of IT equipment and software, making sure everything works perfectly for our clients
Problem Solving: Diagnose and fix technical problems, escalating more complex issues to senior team members when necessary
Keeping Track: Maintain accurate records of support requests and solutions in our ticketing system
Delivering Great Service: Ensure every client interaction is positive, leaving our clients happy and satisfied
Learning and Growing: Take part in training sessions and workshops to boost your technical skills and knowledge
Traveling to Sites: While you'll be based in our Ellesmere Port office, you will also travel to client sites across Merseyside to provide on-site support

Where you’ll work

Pioneer House, Pioneer Business Park

North Road

Ellesmere Port

CH65 1AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy