Information Communications Technician (ICT) Apprentice
UNIQUE FIRE AND SECURITY LTD
Dorset, BH15 3AH
Closes in 12 days (Tuesday 1 October at 11:59pm)
Posted on 8 August 2024
Summary
Join our dynamic IT team as an Apprentice! Gain hands-on experience in providing end-user connectivity support, managing Office 365, and configuring Mac OS devices. Be the first line of defence for security products and assist with internal IT challenges. Perfect for tech enthusiasts eager to build a robust skill set in a supportive environment.
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Training course
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Information communications technician (level 3)
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Hours
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Monday to Friday 9am to 5pm
40 hours a week
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Possible start date
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Wednesday 2 October
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
As an IT Apprentice, you will be an integral part of our IT team, contributing to a variety of essential tasks and projects. Your role will offer a dynamic mix of learning opportunities and practical experience, ensuring you develop a comprehensive skill set in IT support and management.
- Providing end-user connectivity support
- Managing Office 365
- Configuring Mac OS devices
Where you’ll work
Unique House, 156 Stanley Green Road
Poole
Dorset
BH15 3AH
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BOURNEMOUTH AND POOLE COLLEGE, THE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Information Communications Technician Level 3. https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1
Functional skills up to level 2 if required to include English and maths.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Administrative skills
- Attention to detail
- Communication skills
- Initiative
- IT skills
- Logical
- Organisation skills
- Patience
- Problem solving skills
- Team working
Other requirements
You will need to apply to the Bournemouth and Poole College for an academic interview.
About this company
Welcome to Unique Fire and Security, where safety meets innovation. For over 10+ years, we’ve been dedicated to protecting homes and businesses across Dorset, Hampshire, Devon, and Cornwall. As a locally owned and operated company, we understand the unique security challenges faced by our communities, and we’re committed to providing tailored solutions that address your specific needs.
After this apprenticeship
Progression to full-time employment.
Ask a question
The contact for this apprenticeship is:
BOURNEMOUTH AND POOLE COLLEGE, THE
The reference code for this apprenticeship is
VAC1000270273.
Apply now
Closes in 12 days (Tuesday 1 October at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can
create one at the same time as applying for this apprenticeship.