Apprentice Branch Assistant – Rexel Shrewsbury - Trade Supplier Level 2

REXEL UK LIMITED

SHREWSBURY, SY1 3TG

Closes today

Posted on 7 August 2024

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Summary

A Rexel Apprentice will be trained in all branch processes, which will give you a fantastic grounding for your future career. Learn about warehouse functions, with a strong focus on customer needs, sales and working as part of an effective team. You will be in a successful region where you will be working in a varied and challenging role.

Annual wage
£13,355.52 a year

Minimum wage rates (opens in new tab)

Age 21 and over - £23,872.99 Age 18-20 - £17,946.48 Age under 18 - £13,355.52

Training course
Trade supplier (level 2)
Hours
Monday- Friday 8:00am- 5:00pm

40 hours a week

Possible start date

Monday 14 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice of Rexel, you will be required, to work in the warehouse as such you may have to be involved at times in some heavy lifting, picking, packing, goods in and out and packing customer orders and loading van.

Responsibilities will include:

  • Receiving in goods from suppliers
  • Stock movements (locations within the warehouse)
  • Serving customers on the trade counter
  • Calling customers / liaising with suppliers
  • Processing of customer purchases / quotations
  • Providing excellent customer service, both over the phone and within branch
  • Successfully forming relationships with colleagues both within branch and warehouse
  • Sales administration
  • Customer query resolution
  • A passion to learn new products and the want to keep up to date with new products entering the market

Where you’ll work

Unit E 30 Vanguard Industrial Estate

Vanguard Way

SHREWSBURY

SY1 3TG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DIDAC LIMITED

Your training course

Trade supplier (level 2)

Equal to GCSE

Course contents
  • Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
  • Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
  • specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
  • specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
  • specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
  • trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
  • trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
  • trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
  • trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
  • trade counter and telesales services: applying basic merchandising techniques used within the business.
  • trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
  • trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
  • trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
  • trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
  • key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
  • key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
  • key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
  • technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
  • technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
  • legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
  • legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
  • legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
  • personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
  • personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
  • personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
  • personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
  • personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

    • Your training plan

    Level 2 Trade Supplier apprenticeship standard:

    • Functional Skills qualification in maths / English / IT (additional support available if required)
    • Full training provided at employer site
    • Regular assessor visits, training, observations and reviews
    • Industry and product knowledge training provided by Rexel in partnership with the Electrical Distribution Association, City and Guilds accredited modules

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths and English (grade C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Team working
    • Initiative
    • Patience

    About this company

    In the UK Rexel has over 2,500 staff working from 250+ branches. We value people who have a sense of urgency and excitement, who demonstrate candour, insight and creativity, and thrive in an environment of change and challenge. We value people who take the company personally - being a part of Rexel UK means being part of the most exciting customer focused electrical wholesaler, a place where employees want to build their futures. Rexel is an equal opportunities employer.

    https://corporate.rexel.co.uk/ (opens in new tab)

    Company benefits

    • 25 Days Annual leave FTE + Bank Holidays + Day off on your birthday! • Employee discount portal • No bank holiday working required

    After this apprenticeship

    • Opportunity to progress as Rexel utilise the career pathways that apprenticeships offer and support you with internal training and development.

    Ask a question

    The contact for this apprenticeship is:

    DIDAC LIMITED

    The reference code for this apprenticeship is VAC1000269867.

    Apply now

    Closes today

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