Pensions Administrator Apprentice (36010)

Pension Protection Fund

Surrey, CR0 2NA

Closes in 25 days (Friday 18 October)

Posted on 7 August 2024

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Contents

Summary

An excellent opportunity to get a grounding in pensions administration within a modern award-winning organisation. The aim is to put customers at the heart of everything they do by providing an excellent customer experience to their members.

Annual wage
£22,250 a year

Minimum wage rates (opens in new tab)

Training course
Pensions administrator (level 3)
Hours
Monday - Friday, 09:00 - 17:00

35 hours a week

Possible start date

Monday 28 October

Duration

2 Years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Provide an excellent customer service to members, dealing with treating all fairly by providing a courteous, friendly, efficient consistent and compliant service
  • Ensure all commitments to members are met by dealing with non-complex cases with support in line with service level agreements
  • Gain experience of the defined processes and procedures for initially non-complex cases progressing to more complex cases as experience and knowledge grow, referring cases to Senior Pension Administrators where necessary to ensure members’ needs are met
  • Review your own work with support from your mentor both live and pending to ensure the Service Level Agreements (SLAs) are met
  • Adhere to all PPF policies and legislative requirements (e.g. General Data Protection Regulation and Pensions Act 2004)
  • Be able identify when a member requires an alternative or additional service and be able to transition them through to the appropriate area or person when relevant
  • Work collaboratively towards the overall team goals, participating in team meetings and communications
  • Ensure communications both written and verbal are accurate, professional and courteous with no spelling or grammar errors in letters
  • Develop the required skills to answer telephone queries from members in a clear and professional manner, ensuring a high level of customer service is given

Where you’ll work

Renaissance House

12 Dingwall Road

Croydon

Surrey

CR0 2NA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE GROWTH COMPANY LIMITED

Your training course

Pensions administrator (level 3)

Equal to A level

Course contents
  • Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
  • Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
  • Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
  • Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
  • Plan, manage and prioritise own workload effectively.
  • Identify pension problems, identify the appropriate course of action and suggest or support solutions.
  • Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
  • Use digital systems and applications safely and securely, in accordance with data security policies.
  • Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
  • Maintain robust and accurate schedules, records and systems of pension administrative activities.

    • Your training plan

    • Pensions Administrator Level 3 Apprenticeship Standard

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Administrative skills
    • Team working
    • Enthusiastic

    About this company

    The Pension Protection Fund’s main function is to provide compensation to members of eligible defined benefit pension schemes, when there is a qualifying insolvency event in relation to the employer, and where there are insufficient assets in the pension scheme to cover the Pension Protection Fund level of compensation. Over 295,000 people already receive benefit payments from us. This is because the employer who funded their pension scheme became insolvent and there wasn't enough money to secure the current and future payments for its members.

    After this apprenticeship

    • Possible progression within the company and progression onto the next level apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    THE GROWTH COMPANY LIMITED

    The reference code for this apprenticeship is VAC1000269740.

    Apply now

    Closes in 25 days (Friday 18 October)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.