Hospitality Management Degree Apprenticeship

Summary

Opportunity to complete a Degree Apprenticeship across 3 years with Park Plaza Hotels (PPHE Hotel Group). An exciting opportunity to gain practical experience in one of the most highly recognised hospitality organisations in the world providing you with the opportunity to study a fully funded Chartered Manager Degree Apprenticeship in Hospitality.

Annual wage

£23,795 a year

Minimum wage rates (opens in new tab)

Non-contractual service charge

Training course

Chartered manager (degree) (level 6)

Hours

Monday - Sunday. Weekend and evening shifts to be confirmed (TBC)

40 hours a week

Possible start date

Friday 1 November

Duration

3 Years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is your chance to develop your knowledge and practical skills, guided by a team of outstanding professionals who are committed to building confident team leaders
In your first 2 years, you will spend time in Housekeeping, Reception and Food & Beverage on rotation, gaining a rounded knowledge of the hotel
Following this you will pick a specialism in one of these areas, which you will continue in your role to develop your supervisory/managerial skills for the final year of your programme
Identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
Support the development of organisational strategies and plans

We are looking for hard-working candidates who can demonstrate dedication and enthusiasm in helping manage our hotels and look after our guests with warmth and compassion.

Where you’ll work

199 Westminster Bridge Road

London

SE1 7UT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

UNIVERSITY OF GLOUCESTERSHIRE

Your training course

Chartered manager (degree) (level 6)

Equal to degree

Course contents

Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes

Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools

Managing budgets, controlling expenditure and production of financial reports

Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need

Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others

Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions

Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring

Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities

Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers

Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers

Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities

Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making

Your training plan

36 months practical training period, plus 3-6 months for End Point Assessment:

Delivery model:

Work-based training with your employer
Day release (approximately 1 day a week) in London
Off the job training will count for at least 6 hours a week of an apprentice’s time at work

Qualifications included:

Level 2 Functional Skills in English and maths (if required)
BA (Hons) Applied Hospitality Management
Level 6 Chartered Manager (Degree) Apprenticeship

Training schedule has yet to be agreed upon, further details will be made available at a later date.

Requirements

Essential qualifications

GCSE or equivalent in:

English Language (grade 9 - 4 (A*- C ))
Maths (grade 9 - 4 (A*- C ))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Creativity & Adaptability
Passion for hospitality
Can do attitude
Willingness to learn

Other requirements

This is a Degree Apprenticeship in a hospitality business, so will involve shift work including weekends, bank holidays and evenings. There is also the opportunity to earn service charge and other incentives on top of the salary stated above. Other benefits available: Fully funded BA degree in Applied Hospitality Management. Two meals per day - including days off if you wish to come in! Job security - No zero-hours contract! Start with 30 days holiday per year - including bank holidays (based on 5 day week) Discounted rates (extends to the Radisson Hotel Group worldwide and family & friends) 50% F&B discount at our restaurants and bars Award-winning training Company pension plan Access to 40% of your pay before payday! Recommend a friend scheme - £750 Travel season ticket loans* Discounted gym membership, massage & while at work* Ride to Work Scheme BenefitHub – Discounted prices at hundreds of online and High Street stores, supermarkets, major retailers, attractions, restaurants and cinemas. Free uniform dry cleaning Uniforms provided (if applicable)(applicable) Departmental productivity and service incentive schemes* Annual staff parties & events Free financial and mortgage advice 24/7 access to our Employee Assistance Programme Extensive online training programmes Discounted taxis home when travelling late at night* Rota’s published at least two weeks in advance (if applicable) * See T&C policy for further details and eligibility

About this company

At PPHE Hotel Group, we are creators. Working here is about creating amazing experiences for our guests – and an amazing future for yourself. We offer excellent training, a supportive team environment and real opportunities to learn, grow and follow a career. We are an award-winning international hospitality and real estate group with 48 hotels, resorts and campsites across eight countries. It takes a multi-talented team behind the scenes to support such a large and diverse hotel business. Our teams set strategies, manage operations, and find new ways to engage and impress guests. This is a place where your specialist skills and experience can create a genuine impact – while you progress your career in the hospitality world.

http://www.pphe.com (opens in new tab)

After this apprenticeship

The potential opportunity of an exciting management position on successful completion of your programme, in the location of your choice, subject to availability
Successful apprentices will have the option to apply for professional recognition as Chartered Managers and Members of the Chartered Management Institute (CMgr MCMI) and/or as a member of the Institute for Leadership & Management or other relevant professional body

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