Technical Sales Team Member / Apprentice

Summary

As a member of our sales team or apprentice, you will be responsible for carrying out any actions required to satisfy customer orders, from enquiry right through to supply and order completion. This Level 4 Technical Sales Team Apprenticeship opportunity will provide you with valuable hands-on experience and training in various aspects of purchasing and sales. Duties include: taking company telephone calls - actioning accordingly, and dealing with enquiry emails.

Annual wage: £14,911 a year
Minimum wage rates (opens in new tab)
Training course: Sales executive (level 4)
Hours: Shifts to be confirmed.
37 hours a week
Possible start date: Wednesday 2 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties include:

- Taking company telephone calls and actioning accordingly

- Dealing with enquiry emails and actioning accordingly

- Quoting customers both verbally and via email

- Maintaining relevant sales spreadsheets/data

- Establishing customer product and supply requirements

- Dealing with customer concerns

- Maintaining sales records and report writing

- Maintaining knowledge and training on product and materials as and when required.

Where you’ll work

Atlas Ball & Bearing Company 'LTD

Leamore Lane

Walsall

WS2 7DE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

P.T.P. TRAINING LIMITED

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.

Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.

Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.

Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.

Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.

Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.

Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.

Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.

Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.

Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.

Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

Sales Executive (Level 4)
Functional Skills in maths and English may be required if necessary
Full product training on ball standards / specifications and on materials as and when required.

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Analytical skills
Attention to detail
Patience
Presentation skills
Problem solving skills
Team working

Other requirements

What has made you apply for this position? Why do you think you would succeed in this job role?

About this company

We are an ISO 9001 approved manufacturer / stockist and distributor of precision balls and rollers in a wide variety of materials. Established in 1978 we have continued to offer customers a complete solution to their precision ball requirements.

After this apprenticeship

To be decided upon completion of training.
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence.

Ask a question

The contact for this apprenticeship is: