Customer Service Administrator Apprentice

Summary

PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant to recruit and training a new Customer Service Administrator Apprentice. This role will expose you to others areas and divisions of the business, learning everything there is to know about how a successful merchant branch is run.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Mon - Fri 08.00 - 17.00.
40 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

If your passion for delivering great customer service is what drives you to succeed, and you are looking for an opportunity to develop in a varied role, the Customer Service Administrator Apprentice is for you.

This apprenticeship role is more than just general administration duties, and the organisation is keen to support your continued learning and development. If you are interested in finding out more about the role which is not governed to sitting behind a desk, keep reading to find out more about the Customer Service Administrator Apprentice.

As a varied and exciting role, the Customer Service Administrator Apprentice will be involved in a range of duties to support the Elliott’s branch.

Responsibilities will include but are not limited to:

• Learning about the products and services that we offer to our customers
• Working on the service desk to support with customer queries
• Communicating with customers both face to face, via the phone and by email
• Assisting with invoicing and other administrative tasks
• Accurately taking messages and responding to customers
• Supporting accurate stock control
• Working closely with various departments and offering support to other branches
• Supporting the branch in adhering to health & safety regulations
• Assisting with pricing and quoting on a range of materials and services
• Using various IT platforms, including internal systems

Where you’ll work

Pullman Way

Ringwood

BH24 1EX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PETA LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Problem solving skills
Number skills
Team working
Initiative
Strong communication skills
Able to understand measurement
Solution orientated
Friendly and personable
Positive approach to learning
Positive approach to work
Drive and passion to succeed
Highly organised
Good sense of responsibility
Good work ethic
Basic IT knowledge

Other requirements

Company Benefits: Free parking. Life insurance. Annual profit share bonus. 22 days annual leave plus 8 Bank Holidays. Employee support helpline/services. Proven track record of apprenticeship success and progression.

About this company

Here at Elliotts, we’re clearly doing something right…. We’ve been around for 178 years, helping our customers build. Our customers continue to choose us because we can supply anything they need to build a house. Elliotts place high value on their staff as they are one of the key factors that have made and continue to make the company as successful as it is.

https://elliotts.uk/ (opens in new tab)

Company benefits

Free parking. Life insurance. Annual profit share bonus. 22 days annual leave plus 8 Bank Holidays. Employee support helpline/services. Proven track record of apprenticeship success and progression.

After this apprenticeship

Elliotts love to invest in their staff, if the Customer Service Administrator Apprentice does well in branch, then there will be the chance to gain a permanent contract and career progression.

Ask a question

The contact for this apprenticeship is: