Apprentice Service Advisor

Summary

This excellent opportunity has arisen for the right candidate to undertake an apprenticeship with Stoneacre Motor Group, to become a fully trained Aftersales Advisor working within the parts and service departments within the service centre. Stoneacre is a unique automotive company having its own regulated Ofsted training Academy.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Typical working hours are 8.30am to 5.00pm five days a week, days negotiated at interview stage.
40 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Advise customers about necessary Service / Parts for routine maintenance / repairs
Answer telephone queries and respond to customers’ needs
Collect data from customers to facilitate and qualify the customer service or repair requirements
Prepare repair order documents including pricing up parts required
Deal with queries and complaints in a professional manner
Demonstrate consistent good customer service

Where you’ll work

Derwenthaugh Road

Swalwell

Newcastle Upon Tyne

NE16 3BL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DECIDEBLOOM LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner, including Functional Skills if required
Blended on/off the job training and location to be confirmed
At the end of the programme, you will be a fully qualified Aftersales Advisor and may have the opportunity to progress further through our Continuous Professional Development Programmes

Requirements

Desirable qualifications

GCSE or equivalent in:

English Mathematics (grade Grade 4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Patience

About this company

Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide. Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles. Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.

http://www.stoneacre.co.uk (opens in new tab)

After this apprenticeship

You can progress throughout the company to management level and beyond

Ask a question

The contact for this apprenticeship is:

Stoneacre Motor Group

Rachel Harrison

Rachel.harrison@stoneacreacademy.co.uk

01405744201

The reference code for this apprenticeship is VAC1000268737.

Apply now

Closes in 11 days (Monday 30 September at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents