Operations Assistant Apprentice

Summary

Are you an aspiring business professional with a keen attention to detail? In this role, you'll support our administrative operations, manage data, and help streamline our processes to enhance efficiency. This apprenticeship is perfect for those eager to develop their business acumen in a dynamic, green environment. Apply now!

Annual wage

£18,000 a year

Minimum wage rates (opens in new tab)

£15,000 - £18,000 (dependent on experience)

Training course

Business administrator (level 3)

Hours

5 days - may include weekend work. Will confirm exact working days and hours upon interview date.

37 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Systems: Assist the Operations Manager to ensure new members of staff are set up and trained on all systems in a timely manner
Safety: Coordinate annual Fire and Health and Safety inspections and follow up on remedial actions
Customer Support: Respond to customer queries, complaints and feedback in a timely manner
Recruitment: Post, manage and update online job ads on indeed, other recruitment websites, BambooHR and our own website
Retail Operations: To complete shifts weekly in the stores as required ensuring you are always up to date on the latest processed and procedures
Support: To aid and assist the senior team as required in managing diaries and communications
Store Sundries Stock and Staff Uniform: Ordering, management and distribution of sundry stock items within a set budget

Where you’ll work

88 DENMARK ROAD

LONDON

SE5 9JP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST ESSEX VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work towards completing a Level 3 Business Administrator qualification
Training will be delivered mostly remotely with some face-to-face teaching by EEVT
The employer will give you time out of your working week to focus on your qualification

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative
Patience

About this company

We are an independent group of South London community garden stores with a team of expert horticulturalists ready to assist with all your indoor and outdoor gardening needs. Whether you're a seasoned gardener, a beginner, or looking to enhance your home with plants, we cater to all types of urban gardeners and guarantee personalized, friendly service.

After this apprenticeship

Potential of a full-time position upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

EAST ESSEX VOCATIONAL TRAINING LIMITED

Aminur

aminur@eevtraining.com

The reference code for this apprenticeship is VAC1000268493.

Apply now

Closes in 10 days (Monday 30 September at 11:59pm)

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