Customer Service Apprenticeship

Summary

Don't miss out on this incredible opportunity to launch your career as a Customer Service Apprentice in the thriving healthcare recruitment sector. You'll be an essential part of the team, responsible for supporting the recruitment department with data management, and assisting with customer support. Apply now to become a part of a team!

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday 8 am - 5 pm (1-hour lunch break).
40 hours a week
Possible start date: Monday 21 October
Duration: 1 Year
Positions available: 4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include:

Contact previous clients via phone to assess interest
Communicate agency services effectively
Update and maintain client databases accurately
Ensure compliance with data protection policies
Work towards set engagement and conversion targets
Earn commission based on successful engagements
Assist with administrative tasks such as filing, documentation, and scheduling

Where you’ll work

40 St Paul's Square

B3 1FQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE NVQ TRAINING CENTRE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2
Training schedule has yet to be agreed. Details will be made available at a later date

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4 / C or above)
Maths (grade 4 / C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Creative
Customer care skills
Flexible
Initiative
Non judgemental
Patience
Problem solving skills
Team working

Other requirements

Have you considered wage / hours / location?

About this company

With over a decade working specifically in the healthcare market, we are experienced in the provision of Registered Nurses, Operating Theatre Professionals, Allied Health Professionals, Healthcare Assistants and Support Workers. Working closely with our customers to care for and support their clients and service users, we supply NHS Hospitals, Private Hospitals, Clinics, Charities, Care Homes and Residential Units

After this apprenticeship

An opportunity to obtain a long-term career progression within the business.

Ask a question

The contact for this apprenticeship is: