Level 3 Business Administration Apprenticeship - Oasis Academy Shirley Park – Find an apprenticeship

Summary

This is an exciting opportunity to become part of a high performing team who are passionately committed to securing the best possible life chances for the young people of Croydon. This role will require huge amounts of resilience, perseverance for the long haul and a constant drive for innovative excellence.

Annual wage

£12,313.60 a year

Minimum wage rates (opens in new tab)

£6.40 per hour (Term-time only)

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8.00am to 3.30pm, 37 hours per week, term time only

37 hours a week

Possible start date

Sunday 29 September

Duration

1 Year 6 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To be the first point of contact for visitors to the Academy providing a welcoming, efficient reception service
To provide reception services to students
To be able to work in a fast-paced reception area multi-tasking between reception duties
Be the initial point of contact for all enquiries by telephone and in person, advising staff, parents, pupils and visitors on appropriate source of information
To be able to deal with challenging visitors, parents and students appropriately whilst maintaining a calm persona
Ensure all visitors are issued with badges to comply with the Academy’s security procedures
Ensure that visitors are met by the appropriate member of staff and escorted within the Academy unless their DBS status is known' and it has been agreed that they visit the Academy without direct supervision
Be the main contact point for staff with regards to Academy events of any one day
Maintain a tidy and orderly reception area
Support with ParentPay account set up, queries from parents and general support
Support with Bromcom queries from parents and general support for example MCAS, etc
Word processing and data input as directed
Assist with duplicating, collating and distribution of information to parents/carers, staff, students and others
To always ensure confidentiality at all times when dealing with issues re Staff, Students or Parents
Undertake general clerical duties when directed including photocopying, printing, laminating and filing
Franking outgoing post and sorting incoming mail
Provide refreshments to visitors when required
Support with Academy evening events for example, parent evenings, open evening etc
Make telephone calls to parents and carers as required
Send text message and/or emails to parents and carers as required
Supervise students as required
Any other reasonable duties as directed by Line Manager

Where you’ll work

Shirley Rd, Croydon

CR9 7AL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LET ME PLAY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Business Administrator Level 3

Milestone 1. The Organisation - (Aims, Values, Policy)
Milestone 2. IT Skills - (Systems, record and document production, financial processes and Professionalism and productivity)
Milestone 3. Communication – (Verbal, Digital, Social Media, Stakeholder Management, Problem Solving, Integrity and Productivity)
Milestone 4. Continuous Improvement – (Processes, Coaching and Developing others, Decision Making, Quality and Responsibility)
Milestone 5. Project Management – (Project Lifecycle, business fundamentals: Finance, Change, PESTLE, leading a project)
Milestone 6. Preparation for End Point Assessment

Delivery of training to be confirmed.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working

Other requirements

(Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further. You will be required to complete an application form as part of the school's safer recruitment process Additionally, please be aware that upon a successful offer of employment, DBS checks and references will be obtained as part of your enrolment.

About this company

Central to the ethos of Oasis Academy Shirley Park is the idea of a rich and balanced educational environment nurturing the whole student – academically, vocationally, socially, morally, spiritually, emotionally and environmentally. We promote a balanced, healthy lifestyle, demonstrated through policies regarding Academy meals, involvement in sporting activities and ecological building design. Our goal is to raise aspirations, unlock students’ potential and work towards achieving excellence through encouraging a ‘can do’ culture which nurtures confident and competent people. We believe this can be achieved through high-quality facilities, outstanding staff, clear leadership, a positive, affirming environment, and a partnership between students, parents/carers and the Academy. Parents and carers are positively engaged in supporting their children.

After this apprenticeship

We are looking for someone who would like to gain experience and if you have been a super star throughout the apprenticeship course, then we will be looking at long term employment.

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