Customer and Sales Support Apprentice

Summary

Working within a team of 6 others you will provide first contact with customers, dealers and sales and service reps concerning service, orders, returns, shipments and products.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 9-5 Monday to Friday
40 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Receive and enter phone and email orders according to key performance indicators
Maintain key customer portal (Asda): Close down of jobs and general update and maintenance of data
Process invoicing and close down jobs relating to PAT testing with a key customer (Asda)
Proactive management of campaign regarding product warranties with customer
Supporting with the production of contract renewal paperwork
Allocation of sales leads from CRM to the relevant Sales Reps
Call customer to advise on shipments delay and/or information necessary to process orders
Support the Sales and Service teams by relaying messages to the appropriate stakeholders
Creation of service and parts quotations and invoicing
Resolve customer complaints in a professional manner
Obtain customer feedback information
Assist with the ‘setting up’ of the office for customer visits
Develop and maintain knowledge of legal requirements and best practice related to customer relations and general business administration, thereby reducing legal risks, protecting the Company’s reputation and ensuring regulatory compliance
Supporting the Head of Sales support and Customer Relations and the wider UK Management Team on the delivery of key tasks and projects to ensure the achievement of strategic priorities and delivering continuous improvement in our ways of working.

Where you’ll work

GLADSTONE ROAD

KINGS HEATH INDUSTRIAL ESTATE

NORTHAMPTON

NN5 7RX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTHAMPTON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

1 day per month to attend Northampton College Booth Lane studying Business Administration L3

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Organisation skills
Flexible
Self management
Professional
Personable

About this company

Tennant Company is a recognized leader of the cleaning industry with 150 years of designing, manufacturing and marketing of innovative cleaning equipment, parts and supplies. With the Global Head Office in Minneapolis, America, Tennant operates in over 100 countries worldwide, employing more than 4,200 individuals to service our 40,000 plus customers. Through our Global DEI Strategy we are commitment to achieving our outcomes: Drive Change; Embrace Diversity; Foster Inclusion; Achieve Equity; Strengthen our Business; and Measure Progress. Tennant Company has an action plan in place to reach Net Zero by 2040.

After this apprenticeship

This role is part of growth and succession planning for the business successful candidates will have opportunities to diversify or continue with career progression.

Ask a question

The contact for this apprenticeship is:

NORTHAMPTON COLLEGE

Business Centre

business.centre@northamptoncollege.ac.uk

01604734323

The reference code for this apprenticeship is VAC1000267562.

Apply now

Closes in 11 days (Monday 30 September at 11:59pm)

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