Apprentice Administrator Level 2

Summary

We are seeking an organised and confident administrative support apprentice for our office.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday – Friday, 9:00 – 15:00
30 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The aprentice will assist the office of a small business offering commercial and industrial building, roofing and maintenance services as a customer service apprentice. The role includes assisting with administration tasks for the office, answering customer queries on the business and services provided, and building rapport to ensure a positive and professional customer service journey.

Where you’ll work

Mill Road

Brighouse

HD6 1ES

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CALDERDALE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

The successful candidate would work towards a level 2 customer service qualification. Training schedule has yet to be agreed. Details will be made available at a later date.

Functional Skills Level 1 & 2 in English and maths will be provided for those without GCSE Grade 4/C (or equivalent) if required.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Mature attitude

About this company

Michael Wilson & Son Limited are a small family business. Initially started in 1979 the business has grown from strength to strength and now cover the North of England offering commercial and industrial building, roofing and maintenance services.

After this apprenticeship

Exact path to be discussed on completion. There is potential for employment within the industry, or seek further education as a qualified Customer Services Practitoner.

Ask a question

The contact for this apprenticeship is:

CALDERDALE COLLEGE

Madeline Oxby

madeline.oxby@calderdale.ac.uk

The reference code for this apprenticeship is VAC1000267531.

Apply now

Closes in 7 days (Monday 30 September)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Cookies on Find an apprenticeship

Contents