Business Administration Apprentice

Summary

This apprentice will provide administrative support across various departments, gaining hands-on experience in office operations. This role is designed for individuals seeking to build a career in administration, providing an excellent foundation for future growth and development, ultimately giving you experience in Sales or Operations.

Annual wage: £12,646.40 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday, 08.30 - 17.00 and Friday, 08:30 - 15:00.
38 hours a week
Possible start date: Thursday 10 October
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist with answering phone calls, taking messages, and directing inquiries to the appropriate departments.
Handle incoming and outgoing customer queries.
Maintain and update stock control systems and customer records
Support the department managers.
Assist in the admin preparation and distribution of incoming sales orders, reports, presentations, and correspondence.
Input and update data accurately in the company’s databases and systems.
Assist with data analysis and generating reports as required.
Provide excellent customer service by assisting clients and visitors, addressing their queries, and directing them as necessary.
Handle basic customer inquiries via phone, email, or in person
Assist in various projects as assigned by the management team.
Coordinate with different departments to ensure timely completion of tasks.
Participate in training sessions and workshops to enhance skills and knowledge in business administration.
Work closely with a mentor and supervisor to gain insights and feedback on performance.

Where you’ll work

UNIT 25

ESTATE ROAD

8 SOUTH HUMBERSIDE INDUSTRIAL ESTAT

GRIMSBY

DN31 2TG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

AVANT PARTNERSHIP LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As part of the Level 3 Business Administrator qualification, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence.

The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship. If you have not achieved a GCSE or equivalent grade 4 (C) in English and maths, you will be required to complete Functional Skills Level 2 in English and maths.

Off-the-job-training:

Apprenticeships are about upskilling and reaching occupational competency takes time. Many employers and apprentices have praised the positive effect off-the-job training has on their productivity and apprentices feel valued by the significant investment in their training
All off-the-job training must be relevant to the Apprenticeship Standard being undertaken. Your off-the-job training will be agreed upon with your employer and Avant before you commence your programme
End-Point Assessment (EPA):

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard
This includes:

Apprentice Showcase
Professional Discussion
Project Presentation

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Initiative
Motivated
Enthusiastic

Other requirements

Please consider the location of this vacancy.

About this company

Pattesons Glass Ltd is a dynamic and innovative organization committed to excellence in the food and drink industry. We are looking for a motivated and enthusiastic individual to join our team as a Business Admin Apprentice. This role offers a fantastic opportunity to gain valuable experience and develop essential skills in a professional environment.

https://pattesonsglass.co.uk/ (opens in new tab)

After this apprenticeship

Excellent developmental and progression opportunities within the organisation for the right candidate with the potential to progress onto higher qualifications.

Ask a question

The contact for this apprenticeship is:

AVANT PARTNERSHIP LIMITED

Alysha Lond & Sarah Neilson

apprenticeships@avant.ac.uk

01472426624

The reference code for this apprenticeship is VAC1000267504.

Apply now

Closes in 10 days (Thursday 26 September at 11:59pm)

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