Apprentice Customer Service and Support Agent

Summary

A great opportunity for an enthusiastic person to start a career with an established Estate Agent in Maidstone. You will be involved in a wide and interesting range of duties, providing the very best in customer relations and meticulous administration support and aftercare.

Annual wage: £13,811.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am – 5.00pm and Saturday, 9.00am – 1.00pm. Half hour for lunch, unpaid.
41 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are looking for someone who can engage with our customers. You will be required to help with all aspects of customer care, before during and after sales.

Duties will include:

Provide excellent customer service via e-mail, telephone, and internal/external messaging systems
Meeting with, discussing, and understanding the needs of clients
Scheduling appointments that are suitable with the client’s availability
Performing research of the local market by comparing properties and checking market activity to establish a selling price
Listing properties with the relevant services and amenities
Liaising between the buyers and sellers to negotiate prices by using their marketing abilities and knowledge
Taking digital photos of properties for presentation to buyers and advertising collateral
Revealing any new information to buyers and presenting any details about the properties seen during the research process
Staging home properties for visits
Meet and greet service to customers
Provide customers with advice, guidance and support
Helping with customer issues and after care
Resolving customer complaints
Data management and compiling reports
Keeping marketing materials up to date

Where you’ll work

85 KING STREET

MAIDSTONE

ME14 1BG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KENT COUNTY COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticehip Standard
On the job training with the employer whilst working towards the Apprenticeship Standard
Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Desirable qualifications

GCSE in:

Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience
Enthusiastic
Punctual
Flexibility
Smart appearance
Friendly
Outgoing

Other requirements

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - 10 mins walk from Maidstone East Station. 2 mins from Maidstone bus station.

About this company

Louis and Co put professionalism, honesty, transparency, and integrity are at the heart of everything they do. The company prefer to have one agent from valuation to completion so that we maintain good customer relationships. The team is built on those invaluable relationships with all our contacts, with solicitors, surveyors, and mortgage brokers. They are all crucial in holding a sale together. The company believe that great customer service is the key to a great customer experience. As a result, we have fewer drop outs and many sales have occurred purely through word of mouth and excellent service we have provided.

https://louisandco.co.uk/ (opens in new tab)

After this apprenticeship

Potential for full time employment for the right candidate
There are opportunities to progress from a Level 2 to a Level 3 qualification
Many employers retain apprentices in full/part time positions
The qualifications you gain can also help you to get into higher education or other employment
Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Ask a question

The contact for this apprenticeship is:

KENT COUNTY COUNCIL

Kent Training and Apprenticeships Business Support Team

KT&A@kent.gov.uk

0800 731 4297

The reference code for this apprenticeship is VAC1000267176.

Apply now

Closes in 11 days (Monday 30 September)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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