Apprentice Business Administrator in GP Surgery (Orchard Court)

Summary

Another great opportunity to work in a local busy doctor’s surgery, assisting with reception and administration duties across all departments of the surgery. Full apprenticeship and role training will be provided for this exciting position in this fast-moving practice, working towards a Level 3 Business Administrator qualification.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Working hours to be shifts between 7.15am to 6.00pm, Monday to Friday.
30 hours a week
Possible start date: Monday 23 September
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The duties and responsibilities to be undertaken may include any or all the items in the following list. Duties may be varied from time to time under the direction of the manager, dependent on current and evolving workloads and staffing levels:

Duties of the post:

Covering reception, meeting, and greeting patients
Taking telephone queries and booking of appointments
Working in the admin office within the staff team on a rotation basis, under the guidance of the Reception Manager
Logging a variety of information into patient records using a purpose-built clinical system
Provide a confidential, efficient, timely and accurate administration service
Using Excel and Word to perform specific tasks set by the Operations Manager
Scanning incoming correspondence into patients’ electronic records via the clinical system
Providing general administrative support such as filing, photocopying, and general letters and any other duties appropriate to the role
Sorting incoming post
Working in the reception office within the staff team on a rotation basis, under the guidance of the Reception Manager
Logging patient arrivals, booking appointments, and utilising the full range of services provided with the electronic appointments system (training will be provided)
Dealing with patients face-to-face in a professional manner.
Calling patients with reminders/results, etc.
Contacting patients by e-mail/letter with reminders/results

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.

Where you’ll work

Orchard Court

Orchard Road

Darlington

DL3 6HZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DARLINGTON BOROUGH COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be provided to achieve the following qualifications:

Level 3 Business Administrator Apprenticeship Standard

Training will take place weekly, on a day release basis, at Darlington Borough Council Learning & Skills training centre (DL1 5AJ). Here you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Business Administrator Level 3 apprenticeship standards.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4+ (C+))
maths (grade 4+ (C+))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

You will be required to attend our training centre in Darlington (DL1 5AJ) and you will need to make your own way there for day release training. Travel to and from the employer, based at Orchard Road, Darlington (DL3 6HZ). You will need to pass a DBS check if successful.

About this company

We have 3 male doctors and 3 female doctors. Of the male doctors, 1 is full-time and 2 are part-time. Our female doctors are also part-time. We also from time to time have a medical student attached to the practice. We have 2 female Practice Nurses, who offer a full range of services including health promotion, blood pressure management, immunisations, cervical smears and chronic disease clinics such as asthma, diabetes and heart disease. We also employ a Practice Assistant to help our Practice Nurses with procedures such as taking blood samples. We have a Practice Pharmacist, 1 Secretary, 9 Receptionists, a Practice Manager and a Deputy Manager. We also have other members of the Health Care Team who visit from time to time including District Nurses, Health Visitors, Community Midwives, Community Psychiatric Nurses, Counsellors, Well-being facilitators, Dementia nurses and pathway advisory services. We provide a full range of medical services including maternity care, contraceptive services child health surveillance and minor surgery services. The nurse also runs Diabetic, Asthma, Coronary Heart Disease and COPD clinics The surgery is within NHS Tees Valley Clinical Commissioning Group (CCG).

http://www.orchardct.co.uk/ (opens in new tab)

After this apprenticeship

Level 3 Team Leader Apprenticeship
Possible progression on to further training or into full time employment

Ask a question

The contact for this apprenticeship is:

DARLINGTON BOROUGH COUNCIL

Graham Curry

graham.curry@darlington.gov.uk

07949845325

The reference code for this apprenticeship is VAC1000267072.

Apply now

Closes in 6 days (Friday 20 September at 11:59pm)

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