Business Admin apprentice
Gibson Lane Practice
LEEDS, LS25 7JN
Closes in 16 days (Monday 30 September at 11:59pm)
Posted on 23 July 2024
Contents
Summary
The apprentice will provide support to the whole practice team providing general office duties and reception duties.
- Annual wage
- £13,416 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
9am to 5pm shifts
May include evenings
30 hours a week
- Possible start date
-
Monday 7 October
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The Apprentice will provide support to the whole practice by supporting the rest of the Data Team and the Administration Team during times of high demand.
1.1. The Data Team forms part of the Administration Team of the practice. The post holder is expected to train to be able to cover in the absence of any/all of the other colleagues within the Administration Team, and to step in to cover this if necessary.
1.2. The Administration Team is expected to support their colleagues in the General Office Team as and when appropriate; this may include providing cover for Reception staff on an occasional basis.
Reception:
2. Receiving patients and visitors into the building in a positive and friendly manner. This may include patients consulting with members of Practice / wider Primary Care team within the practice premises or receiving and directing visitors who have attended for business meetings / training events.
3. Receiving parcels and post bags in line with agreed protocols for onward handling.
4. Handing out completed repeat prescriptions to patients or their representatives and checking names, medication and address whilst maintaining the security of prescriptions/ patient information.
5. Advising patients about the Online Repeat Prescriptions Ordering Service, as well as the standard paper prescriptions processes. Understanding the turnaround times and the exceptional circumstances and how to action accordingly.
6. Promoting new services available at the practice. Check Patient I.d where necessary in line with new services security requirements and process applications where possible / seek help from colleagues where necessary.
7. Providing relevant leaflets to patients about the practice services that they might require and being able to explain more about each of the job roles of everyone within the practice team and attached staff team.
8. Deal with all general enquiries, explain procedures or seek help from colleagues where appropriate.
9. Book new and follow-up appointments for patients in line with the agreed protocols.
10. Use the computer to indicate when a patient has arrived for their appointment or walked out and help and encourage patients to use the touch screen computer where workflows allow.
11. To help to ensure that signed prescriptions are ready for easy collection by the patient within 48 hours by filing in a precise manner and taking full details of any patients who want to add extra messages about prescriptions that they hand over.
12. Advise patients of the relevant financial charges and processes for private (non General Medical Services) services. Seek assistance when receiving cash or cheque payment.
13. To provide patients with access to the interview room when required, and to be on hand to provide support to patients using this room where required. To ensure the dignity of patients waiting in the interview room by showing respect to their needs; including closing the blinds, offering tissues, sitting with patients if necessary/needed, and explaining the practice procedures as appropriate in the absence of a more senior member of staff.
Where you’ll work
GIBSON LANE PRACTICE
GIBSON LANE
KIPPAX
LEEDS
LS25 7JN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LUMINATE EDUCATION GROUP
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
During your apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:
Level 3 Business Adminstrator Apprenticeship Standard:
This programme will allow the apprentice to develop their skills, knowledge and behaviours through the practical period at college as well as in the workplace doing on-the-job training.
The broad purpose of the occupation is to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
You may be the first point of contact and work in any sector or organisation type.
Duration & start date:
This is a 15-month apprenticeship (12 months for the practical period which includes the day release at college and 3 months for the end-point assessment).
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
- IT (grade Pass)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Please apply for the role as soon as possible, we are interviewing suitable candidates as and when we receive applications. Therefore, the role may close before the advertised closing date.
About this company
GP practice providing primary care services to patients.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Possible permanent position at the end of a successful apprenticeship for the right candidate.
Ask a question
The contact for this apprenticeship is:
LUMINATE EDUCATION GROUP
Apprenticeship Recruitment Team
apprenticeships@leedscitycollege.ac.uk
01132846464
The reference code for this apprenticeship is VAC1000266836.
Apply now
Closes in 16 days (Monday 30 September at 11:59pm)
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