Business Administrator Apprenticeship

Summary

Are you interested in working for an IT company that can open doors to an amazing future? Are you a great communicator and able to work independently and as part of a team? You will support the team in the day to day running of the organisation. If you want a career, not just a job, apply today!

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, between 09:00 and 17:30.
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities:

Dealing with income telephone calls, liaising with new and existing customers
Build & manage strong relationships with existing customers
Coordinate and schedule appointments and meetings
Provide administrative support to office staff as required
Maintain accurate customer records
Utilising Sage as part of the monthly invoicing process
To work as part of the team to meet external and internal deadlines and objectives

Where you’ll work

165-167 Cleethorpe Road

Grimsby

DN31 3AX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

AVANT PARTNERSHIP LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As part of the Level 3 Business Administrator Apprenticeship standard qualification, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment
You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence
The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship
If you have not achieved a GCSE grade 4 (C) in English and maths, you will be required to complete Functional Skills Level 2 in English and maths

Off-the-job-training:

Apprenticeships are about upskilling and reaching occupational competency takes time. Many employers and apprentices have praised the positive effect off-the-job training have on their productivity and apprentices feel valued by the significant investment in their training
All off-the-job training must be relevant to the Apprenticeship Standard being undertaken

Your off-the-job training will be agreed upon with your employer and Avant before you commence your programme End-Point Assessment (EPA):

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard

This includes:

Knowledge Test
Professional Discussion
Project Presentation

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

About this company

E-Tech Solutions pride themselves on being 'affordable, comprehensive, IT solutions that can transform business. Delivering reliable IT services with decades of combined experience in information technology, network support and telephony. E-Tech help organisations focus on their business by taking care of their IT

https://www.e-techsolutions.co.uk/ (opens in new tab)

After this apprenticeship

Continued employment, excellent developmental and progression opportunities within the organisation
You could progress to other apprenticeship standards including the Level 3 Team Leader Supervisor for the right candidate

Ask a question

The contact for this apprenticeship is:

AVANT PARTNERSHIP LIMITED

Alysha Lond & Sarah Neilson

apprenticeships@avant.ac.uk

01472426624

The reference code for this apprenticeship is VAC1000266735.

Apply now

Closes in 7 days (Monday 23 September at 11:59pm)

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