MSP Lead Generation Apprentice (Duocall MSP)

DUOCALL COMMUNICATIONS LTD

South Yorkshire, S60 1DX

Closes in 17 days (Monday 14 October at 11:59pm)

Posted on 23 July 2024

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Contents

Summary

Firebrand Training have an exciting new opportunity for a lead generation apprentice with DuoCall MSP a unified communications provider based in Rotherham, South Yorkshire.

Annual wage
£13,500 a year

Minimum wage rates (opens in new tab)

Salary: £13,500 to £18,000 DOE + Double OTE (On Target Earnings)

Training course
IT technical salesperson (level 3)
Hours
Monday - Friday, 8.30am - 5.30pm, with 1 hour for lunch.

40 hours a week

Possible start date

Monday 21 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You will be the in-house expert for Cyber security using Microsoft and Barracuda solutions
  • You will be trained and accredited on various Microsoft and Barracuda courses
  • New business acquisition
  • B2B sale apprenticeship role targeting midlevel and corporate markets
  • You will be expected to self-generate leads, qualify all potential opportunities, manage and develop a growing customer base
  • Achieve and deliver on all set targets and kpis
  • Deliver high levels of customer service and professionalism at all times
  • Consultative/ Solution driven approach

Where you’ll work

Unit 8

Sheffield Road

Rotherham

South Yorkshire

S60 1DX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

IT technical salesperson (level 3)

Equal to A level

Course contents
  • Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
  • Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
  • Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
  • Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
  • Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
  • Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
  • Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
  • Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
  • Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
  • Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
  • Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
  • Logical and creative thinking skills
  • The ability to interact effectively and professionally with a range of different types of customer
  • Ability to think analytically and to solve problems
  • Ability to work independently and to take responsibility
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations
  • Ability to operate in a secure manner

    • Your training plan

    • Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship qualification (L3ITTS) trains apprentices to sell their business’ technical products and services
    • Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough Business administrator, Level 3 (A level) understanding of existing and emerging technologies
    • Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors

    Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the IT Technical Sales apprenticeship:

    • Microsoft Certified Azure Fundamentals
    • Microsoft Certified 365 Fundamentals
    • Masterclass 1 - Engaging the Customer
    • Masterclass 2 - Negotiation Skills
    • Masterclass 3 – Becoming the next top seller

    Key areas covered are:

    • Communication skills
    • Customer service
    • IT Infrastructures
    • Effective Sales Techniques (Negotiation, Objection Handling & Closing)
    • Data Security
    • Problem Solving
    • Project Management

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • 5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Written communication skills
    • Desire to learn
    • Highly professional
    • Time management skills

    Other requirements

    Adept at delivering high levels of customer/business satisfaction at all times.

    About this company

    DuoCall MSP are rapidly expanding experts in managed voice and IT. We supply companies with unified communication and data products. DuoCall provide unrivalled customer service to all of our clients and excellent levels of project delivery. Success and growth mean that we are constantly on the look-out for new talent to join our great team.

    After this apprenticeship

    • The role offers a permanent role upon completion of the apprenticeship depending on performance

    Ask a question

    The contact for this apprenticeship is:

    FIREBRAND TRAINING LIMITED

    Daniel Buck

    Daniel.Buck@estio.co.uk

    0203 834 2872

    The reference code for this apprenticeship is VAC1000266708.

    Apply now

    Closes in 17 days (Monday 14 October at 11:59pm)

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