Systems & Support Apprentice

HEALTH EDGE SOLUTIONS LTD

BRISTOL, BS37 5NH

Closes in 10 days (Sunday 29 September at 11:59pm)

Posted on 23 July 2024

Print

Contents

Summary

Fantastic Position! As an IT Helpdesk Apprentice, you’ll be the first point of contact for our customers IT support requirements, providing excellent customer service through phone calls, emails, and our ticket system. You’ll accurately log support tickets, troubleshoot issues, and escalate unresolved problems to higher-level support personnel.

Annual wage
£16,575 a year

Minimum wage rates (opens in new tab)

£8.50 per hour, 37.5 hours per week. £16,575 per annum.

Training course
Digital support technician (level 3)
Hours
Monday– 8:45am–5pm (Optional WFH) Tuesday– 8:45am–5pm (Office) Wednesday– 8:45am–5pm (Office) Thursday –8:45am –5pm (Office) Friday –8:45am –5pm (Optional WFH) Note the optional work-from-home days will be after the probation period.

37 hours a week

Possible start date

Wednesday 2 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Systems & Support Apprentice, your main roles and responsibilities include:

  • Becoming a valued part of the IT support team.
  • Learning how to provide application support. 
  • Assisting in customer projects and support activities as skills allow.
  • Helping the existing staff to deliver IT support services to customers.
  • Learning how to manage telephone support calls and incoming helpdesk emails and tickets.
  • Ensuring all calls are handled within the appropriate time scales. 
  • Working on resolving first-line support issues where capable and working with more experienced staff to help resolve more complex issues or referring to second/third-line support staff where required.
  • Updating customer systems.

Where you’ll work

NORTHAVON BUSINESS CENTRE

DEAN ROAD

YATE

BRISTOL

BS37 5NH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BOOM TRAINING LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

    • Your training plan

    • Meetings with the assessor coach will initially take place on a fortnightly basis. 
    • Training will take place at your place of work.

    More training information

    Digital Support Technician Level 3:

    • Modules covering Skills, Knowledge, and Behaviours 
    • You'll have a personal assessor to guide you through your training
    • You will attend one-to-one sessions with your assessor every 2/3 weeks
    • Technical training
    • Occasional online group sessions to meet and network with other learners
    • Functional Skills in English and maths if required
    • End Point Assessment (online)

    www.boomtrainingltd.co.uk/courses  

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Time management

    About this company

    Health Edge specialises in the provision of computerised and manual tracking, traceability and quality audit trail systems to the NHS and private health sector. In addition to our IT systems, Health Edge also supplies a large range of reusable and single-use consumables to the Health Service. We currently support more than 200 hospitals and decontamination units across the UK and Ireland with our computerised traceability software and consumables products.

    http://www.health-edge.co.uk (opens in new tab)

    After this apprenticeship

    Potential for full-time employment on successful completion of the apprenticeship.

    Further career progression opportunities are available as experience is gained and knowledge is developed.

    Ask a question

    The contact for this apprenticeship is:

    BOOM TRAINING LIMITED

    Amy Gould

    amy@boomtrainingltd.co.uk

    02380004210

    The reference code for this apprenticeship is VAC1000266313.

    Apply now

    Closes in 10 days (Sunday 29 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.