Business Administration Apprentice

Summary

Working towards a level 3 Business Administrator apprenticeship you will be helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses. Duties include: gaining and maintaining product knowledge, and assisting customer sales via our website and over the telephone.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Days and shifts to be confirmed.
30 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 9 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include:

Gaining and maintaining product knowledge
Assist customer sales via our website and over the telephone
Providing excellent customer service
Responding and supporting customer queries, complaints, questions.
Responding in a timely manner and escalating when necessary
Assist in maintaining stock availability
Assist with updating website and online marketing -
contribute to promotional activities, new product launches, seasonal offers etc
Use IT technology and digital solutions to assist with customer enquiries, purchasing activities and processing orders
Contribute to team development and business objectives
Contribute to minimising stock loss
Follow business procedures
Assist with packing orders
Sending customers emails.

Where you’ll work

UNIT 9 LISTER PARK

GREEN LANE INDUSTRIAL ESTATE

FEATHERSTONE

WEST YORKSHIRE

WF7 6FE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Admin qualification Standard.

Training will be provided by blended learning, 6 hours off-the-job training will be provided.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Team working
Initiative

About this company

Fine Cheeses Ltd was founded by Michael Lee over 30 years ago! Having previously worked for leading supermarkets, owned his own award-winning delicatessen in Beverley and run his own market stalls in Brighouse, Sowerby Bridge and Holmfirth. Michael has built his business on his comprehensive knowledge and understanding of the food market, leading his way to supply and support food businesses all over UK with amazing products.

https://www.finecheesesltd.co.uk/ (opens in new tab)

After this apprenticeship

Possible progression into leadership and management roles within the industry.

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

The reference code for this apprenticeship is VAC1000266308.

Apply now

Closes in 20 days (Friday 11 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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