IT Helpdesk Apprentice
Bowker IT
Lancs, LA3 3BS
Closes in 8 days (Friday 27 September)
Posted on 18 July 2024
Contents
Summary
You'll be working with and supporting the team, providing 1st line helpdesk support to customers. You'll also accurately diagnose software and hardware faults, resolving a large proportion of client problems via remote networking and client site visits and resolving a large proportion of client problems via remote networking and client site visits.
- Annual wage
-
£18,000 a year
Minimum wage rates (opens in new tab)
£18,000 - £20,000 per annum.
- Training course
- Information communications technician (level 3)
- Hours
-
Days and shifts to be confirmed.
40 hours a week
- Possible start date
-
Monday 7 October
- Duration
-
1 Year 4 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Working with and supporting the team
- Provide first line helpdesk support to customers
- Provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress
- Handle multiple assignments simultaneously
- Implementation and provide ongoing support for SME and the Education sectors infrastructure solutions
- In addition, you may be called upon to do other duties as demand occurs
Where you’ll work
Whitegate
White Lund
Morecambe
Lancs
LA3 3BS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
QA LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
- The base standard apprentices will follow is the Level 3 Information Communications Technician apprenticeship standard, including Functional Skills in English and maths if required
- The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
- This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
- Delivery method and location of training to be confirmed
Requirements
Essential qualifications
GCSE or equivalent in:
- 3 of any subject (grade 4+ (A* - C))
- Maths & English (grade 3+ (D or above))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Problem solving skills
- Team working
About this company
Bowker IT is a well-established North-West based company with ambitious growth plans and is recruiting in order to support this.
After this apprenticeship
- 90% of QA Apprentices secure permanent employment after finishing their apprenticeship
- Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Benefits:
- You will receive excellent career development and training opportunities
- Will be expected to gain Microsoft and VMware Certifications to further their career
- 22 days holiday
- Kitchen refreshments
- Onsite parking
- There is a company pension
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000265764.
Apply now
Closes in 8 days (Friday 27 September)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.