Business and Customer Service apprentice

WILLIAMS SHIPPING MARINE LIMITED

Hampshire, SO15 0LF

Closes on Friday 18 October

Posted on 18 July 2024

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Contents

Summary

APPLY NOW! This is a fantastic opportunity for a Customer and Business apprentice. You’ll become an important part of the team assisting with all business admin activities and helping our clients. You’ll learn all aspects of the company, the industry, and this is the perfect platform to kick-start your career! APPLY NOW!

Annual wage
£14,625 a year

Minimum wage rates (opens in new tab)

£7.50 per hour, 37.5 hour week approximately £14,625 per annum

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am – 5.00pm

37 hours a week

Possible start date

Saturday 26 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working from our modern, friendly office in Millbrook your day-to-day duties include:

  • Dealing with email enquiries and responding with accurate quotes via SAP business one
  • Invoicing sales orders from SAP for distribution & direct customers
  • Co-ordinating orders for lubricant throughout the UK and Europe
  • Liaising with agents, ports, and clients directly and ensuring complete and accurate information is recorded
  • Liaising with our 3 rd party couriers to ensure on time deliveries
  • Planning deliveries via our own lubricant vehicles throughout the UK
  • Administration duties including CRM updating, compliance and KPI’s
  • Keeping records of customer interactions via CRM
  • Building sustainable relationships with our customers, through open and professional communications
  • Following recognised guidelines, processes, and policies
  • Generate sales opportunities in CRM

Full training will be given in order to complete the above duties to the best of your ability. 

Williams Shipping and Boom Training will provide ongoing support and guidance throughout the apprenticeship.

Where you’ll work

Manor House Avenue Millbrook

Southampton

Hampshire

SO15 0LF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BOOM TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    • Training will take place at your place of work
    • Meetings with the assessor coach with take place fortnightly 

    More training information

    Level 3 Business Administrator Standard, which includes:

    • Modules covering Skills, Knowledge, and Behaviours in Business
    • You'll have a personal tutor to guide you through your training
    • You will attend 1:1 sessions with your tutor every 2/3 weeks
    • End Point Assessment (online)
    • Occasional group classes with other learners
    • Functional Skills Level 2 in maths & English if required
    • Business Administrator Certificate from IFATE and City & Guilds

    More information here:
    https://boomtrainingltd.co.uk/courses/apprenticeships

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Confident
    • Willingness to learn
    • Time keeping
    • Reliable

    Other requirements

    The ability to drive would be an advantage due to the location of the office but there is public transport available.

    About this company

    Specialist logistics by land and sea. This role is based on the land side team (road transport and cargo handling)

    https://www.williams-shipping.co.uk/ (opens in new tab)

    After this apprenticeship

    After successful completion of the apprenticeship, the candidate will have the opportunity to join the business as a permanent member of staff

    Salary to be confirmed at a later date.

    Ask a question

    The contact for this apprenticeship is:

    BOOM TRAINING LIMITED

    Amy Gould

    amy@boomtrainingltd.co.uk

    02380004210

    The reference code for this apprenticeship is VAC1000265688.

    Apply now

    Closes on Friday 18 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.