IT Support Analyst Apprentice (Measure2Improve)

BUILDING SOFTWARE LIMITED

TIVERTON, EX16 7EJ

Closes in 11 days (Monday 30 September at 11:59pm)

Posted on 18 July 2024

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Summary

Estio Training have an exciting new opportunity for an IT Support Analyst Apprentice with Measure2Improve, a software business based in Tiverton, Devon. level 3 Information communications technician apprenticeship.

Annual wage
£12,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday to Friday. Shifts to be confirmed.

35 hours a week

Possible start date

Monday 7 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Client Support

  • Providing support (via telephone and email) to clients on our products and services
  • Properly recording and resolving customer support calls (where possible)
  • Creating and maintaining data collection templates
  • Managing users and mobile device registrations (setting up logons, security permissions etc.)
  • Developing and maintaining product support documentation.
  • Obtaining regular feedback from Clients

Testing

  • System testing of new software/ update releases prior to implementation
  • Testing of new customer databases prior to delivery

Pro-Active Support

  • Assist clients on obtaining the most benefit from our products and services
  • Understanding client requirements and establishing how they are using our software to improve usage of our products and services

Business Improvement

  • Support a culture of continuous improvement throughout the organisation
  • Comply with our ISO processes, procedures and documentation

Where you’ll work

17 SWALLOW COURT

SAMPFORD PEVERELL

TIVERTON

EX16 7EJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

    Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

    Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

    • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
    • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
    • Prioritise systems support tasks and monitor and maintaining system performance
    • Maintain regulatory, legal and professional standards
    • Support the information systems needs for your business
    • Blended on/off the job training and location to be confirmed

    For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • 5 GCSE's including English and Maths (grade A*-C/9-4 or equivalent)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • IT skills
    • Interest in the IT industry
    • Written communication skills
    • Approachable & helpful

    Other requirements

    Desire to forge a career within the IT industry and seeking to progress internally.

    About this company

    measure2improve is a dynamic, forward-thinking, customer-focused organisation developing and delivering products and services to improve performance. We provide a complete range of consultancy, software and support services to help our customers to capture, analyse and compare performance data, manage their supply chains and their health & safety activities. We believe in simple solutions that are practical and easy to implement. We have developed straightforward web based applications that require little or no training, and we work with our customers to ensure that they have appropriate processes in place to collect and analyse the data they need. Our team has a wealth of sector and industry experience and, combined with our bespoke performance measurement software – m2iActiv. – we are able to apply our skills to any organisation in any sector.

    After this apprenticeship

    The role offers long term security and the opportunity to progress into a permanent position.

    Ask a question

    The contact for this apprenticeship is:

    ESTIO TRAINING LIMITED

    Ava Frankel

    Ava.Frankel@estio.co.uk

    02038342872

    The reference code for this apprenticeship is VAC1000265560.

    Apply now

    Closes in 11 days (Monday 30 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.