Customer Services Apprentice
SAICA PACK UK LIMITED
Berks, RG19 4NH
Closes in 13 days (Thursday 31 October at 11:59pm)
Posted on 18 July 2024
Contents
Summary
Working as part of a team, you will work alongside our external sales colleagues as the face of the business to our customers. It’s a busy, fast paced environment where you will learn all about our Saica products and services as well as what our customers need and how to best manage their expectations.
- Annual wage
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£17,004 a year
Minimum wage rates (opens in new tab)
£327 per week.
- Training course
- Customer service specialist (level 3)
- Hours
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Monday to Friday, 09.00 to 16.30 (flexible)
37 hours a week
- Possible start date
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Monday 4 November
- Duration
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1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As one of the UKs largest corrugated packaging manufacturers, clients come to Saica for solutions to their ever-changing packaging needs. From preventing bottles from smashing, protecting home deliveries from transportation damage, to designing sustainable yet attractive displays to show off fresh produce in shops and supermarkets, its highly likely you will have seen Saica packaging wrapped around a broad range of every day recognisable high street brands without even realising!
The UK packaging industry employs over 85,000 people, and is renowned for being an industry offering job security, longevity and great career opportunities.
The Role:
This apprenticeship is a perfect opportunity for someone who has a desire to work in a customer service environment. You will be confident, with a mature attitude, organised and enjoy building strong relationships whilst demonstrating empathy and kindness to everyone that you interact with.
You will work as part of a team in our Customer Services office but will have the opportunity to spend time in all other departments to help you develop a deeper knowledge of the wider business functions and how they link into the very important customer services role. Your role will include helping to create solutions to our customers' packaging requirements as well as supporting the end-to-end process from concept to delivery.
As you build experience, you will be assigned a core set of customers to look after. You will need to ensure that their orders are fulfilled and delivered on time as well as handle any technical queries they may have.
The types of tasks you will be involved in on a day-to-day basis are:
- Receiving and processing customer orders, through to a timely delivery
- Providing prices, quotations, invoices, credit notes and dealing with customer complaints where necessary
- Supporting with design requirements
- Supporting with investigations around product quality & improvements
- Liaising with our external sales team
- Monitoring stock levels
- Providing reports of KPIs and customer feedback
- Working with all the different departments to ensure the correct solution for both the factory and the customer
Where you’ll work
Colthrop Lane
Thatcham
Berks
RG19 4NH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BPIF TRAINING LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
Most of your training will take place within the Customer Services department by our other Customer Services colleagues, however, you will also visit other key departments on site to build a broad knowledge of our industry and products which will support you within your role.
You will receive training via a series of online workshops from our training provider BPIF on a range of different customer services topics such as understanding the organisation you work within, understanding a customer service culture and understanding the customer journey as well as regulation and legislation, self-development and team work.
You will also be supported by an individual learning coach from the BPIF who are there to guide you through your apprenticeship journey to success.
You will be able to put all of these new skills into practice in your day-to-day role.
At the end of your apprenticeship, you will achieve a nationally recognised apprenticeship in Customer Services.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 5)
- Maths (grade 5)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Empathy
- Belief in sustainability
Other requirements
The role is mainly office based with some travel to customers and to the sister production site at Newport Wales. The role will require IT skills as all of the tools we use are computer based.
About this company
Founded in 1943, Saica Pack leads initiatives in the main markets. We care about our customers’ products therefore our teams develop end-to-end solutions to add value to their packaging. Present in 11 countries & continues to grow, with 10,232 employees across the group. OUR MISSION To provide sustainable paper solutions for corrugated board and packaging, while developing circularity in waste management. OUR VALUES o WE CARE: Sustainable and Profitable Growth, Safety, Environment, Long-term investments and results. o WE VALUE: Commitment and Teamwork, People Development, Quality, Service, Continuous Improvement. o WE CHALLENGE: Innovation, Efficiency, Development, R+D+i Technology.
After this apprenticeship
Saica promote and encourage internal development of our people.
We operate a two-tier system within our Customer Services department, so you will join us at a level one and can progress onto a level two over time.
Further development opportunities could be sideways into more technical areas of the business, or perhaps into external sales or a leadership role in the future.
Ask a question
The contact for this apprenticeship is:
BPIF TRAINING LIMITED
Lucy Kirkbride
lucy.kirkbride@bpif.org.uk
The reference code for this apprenticeship is VAC1000265475.
Apply now
Closes in 13 days (Thursday 31 October at 11:59pm)
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