Business Administration Apprentice

Summary

An exciting opportunity for an organised and customer-focused individual who is looking to start their career in administration and join an award-winning organisation that provides an opportunity to work within the central support functions. You will enjoy interacting with people over the telephone and assisting in day-to-day admin duties.

Annual wage

£18,000 a year

Minimum wage rates (opens in new tab)

Benefits 1. Company pension & events 2. Gym membership 3. Private medical insurance 4. Wellness programs 5. Sick pay.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

35 hours a week

Possible start date

Tuesday 1 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Branch Operations:

Ensure the branch is opened and closed while maintaining detailed logs in accordance with company policy
Demonstrate commitment by organising Health & Safety (H&S) folders and records in strict adherence to our H&S Policy
Supervise visitor and customer access, with a vigilant eye on security to prevent breaches
Efficiently manage branch phone communications, providing prompt and helpful responses to inquiries and ensuring seamless call transfers
Provide support in sending posts to case managers
Respond promptly and professionally to customer inquiries, providing helpful assistance and ensuring seamless call transfers
Efficiently handle deliveries, oversee courier collections, and maintain organised booking records for our dynamic workspace
Effectively manage the branch's petty cash, issuing vouchers and travel cards to customers, and conducting weekly reconciliations for business manager approval, ensuring smooth financial operations
Proactively procure stationery and necessary supplies, keeping our workspace fully equipped and efficient
Liaise with the marketing team for ordering marketing and/or Course materials

Handle Phone Line Calls:

Take calls and ensure they are answered promptly within the defined timeframe
Response to emails needs to be monitored and actioned accordingly
Check the eligibility of referrals and assign them to dedicated
Employment Specialist advisors for further processing
Accurately update all relevant information in the system
Possess basic IT skills to navigate through systems and databases
Achieve agreed personal targets related to call handling and other relevant metrics

Compliance and Audit Administration:

Assist in the administration of compliance and audit activities for the contract
Ensure adherence to regulatory requirements and internal policies

CRM Support:

To ensure records are accurately updated on the CRM (Customer Relationship Management) system
Weekly checks to support the monthly submission

Ad Hoc Duties:

Perform ad hoc duties as required to support the contract, demonstrating flexibility and adaptability to meet the evolving needs of the program

Administrative Support:

Offer unwavering administrative support across diverse projects, using best practices to drive success
Efficiently manage IT equipment for new team members and facilitate the smooth return of equipment from departing staff

Where you’ll work

14 Park Road South

Havant

Hampshire

PO9 1HB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THELIGHTBULB LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Upon completion of your apprenticeship you will achieve the Level 3 Business Admin Apprenticeship Standard
You will be assigned a mentor who will work with you on a one to one basis
There will be workshops that you need to attend remotely via Zoom
In-house training will be given to support specifics of the role

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Team working
Initiative
Motivated and enthusiastic

Other requirements

Applicants must live in close proximity to the office.

About this company

Get Set UK is bursting with culture, energy, and opportunity - 83% of our employees love working for Get Set UK and find their job rewarding and inspiring. We are a high-performing people services provider, delivering a range of exciting government-funded programmes that are aimed at supporting people to find employment and gain qualifications. Our mission is to support and enable individuals to maximize their employment and career potential. We are changing the way employers hire by challenging mindsets, connecting them with valuable candidates, and empowering our customers to enhance their skills and confidently step back into employment.

https://www.getsetuk.co.uk/ (opens in new tab)

After this apprenticeship

Full training and development from amazing team leaders with regular mentoring
Continuous exciting career and personal development opportunities

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Andrea Gregory

andrea.gregory@getsetuk.co.uk

07764 969337

The reference code for this apprenticeship is VAC1000265118.

Apply now

Closes in 14 days (Monday 30 September at 11:59pm)

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