Apprentice Customer Service Assistant

Percy Doughty

FARNWORTH, BL4 9TN

Closes in 7 days (Sunday 15 September at 11:59pm)

Posted on 15 July 2024

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Contents

Summary

An exciting opportunity has arisen to join the Sales team at Percy Doughty. You will join a busy team to assist the Sales role and work towards your Level 2 Customer Service Qualification. You will keep records and engage with clients to offer advice and assist the team with systems and updates.

Annual wage
£14,000 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
You will work 39 hours, Monday - Thurs 8.30am - 5.00pm. Friday 8.30am - 5pm

39 hours a week

Possible start date

Sunday 29 September

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • An exciting opportunity has arisen to join the Sales team at Percy Doughty. You will join a busy team to assist the Sales role and work towards your Level 2 Customer Service Qualification. You will keep records and engage with clients to offer advice and assist the team with systems and updates.
  • GCSE’s in Maths and English
  • As part of this role  you will  develop communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
  • You will be  organised, with excellent time management skills and keep records and systems up to date
  • You will have knowlege of Microsoft Office Suite as records and reports be be carried out from here
  • You will gain skills to communicate effectively with Customers and Co-Workers
  • You will be able to work well as part of a team
  • You will be able to work well on your own and use your initiative where required
  • You will be willing to learn new systems and processes

Where you’ll work

IMPERIAL POINT

EXPRESS TRADING ESTATE

STONE HILL ROAD

FARNWORTH

BL4 9TN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SALFORD CITY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    You will gain your Level 2 Customer Service Apprenticeship.

    Blended on/off the job training and location to be confirmed.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English and Maths (grade 3)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Administrative skills
    • Team working
    • Initiative
    • Patience

    About this company

    Percy Doughty are a UK market leader and have been supplying high quality fires, stoves, fireplaces, solid fuel spares, flue systems & associated products to the heating industry for 70 years. During this period the company has become renowned for the superior quality, craftsmanship and innovative products. We pride ourselves on still maintaining the values that are befitting a family run organisation, sustainable, steady organic growth has been maintained throughout the years, against a background of excellent customer service, unsurpassed quality & above all ensuring our customers’ needs are paramount. Our product portfolio boasts a range of over 6000 stock lines combined with a huge stock holding within our warehouse facilities, we can ensure fast, efficient dispatch of orders, which we feel offers a service second to none! Our established brands include Vision Trimline, Vision E-Line, The Penman Collection and The Gallery Collection, which feature a whole range of fires, fireplaces and related products.

    http://www.percydoughty.com (opens in new tab)

    After this apprenticeship

    You will complete your Customer Service Apprenticeship and then move on to your Level 3.

    Ask a question

    The contact for this apprenticeship is:

    SALFORD CITY COLLEGE

    Christine Birney

    christine.birney@salfordcc.ac.uk

    The reference code for this apprenticeship is VAC1000264805.

    Apply now

    Closes in 7 days (Sunday 15 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.